Help Desk Support Specialist

Help Desk Support Specialist Location: 7810 E Escalante Rd, Tucson, AZ 85730 Start between $ - $$ per hour. What Will I Do as a Help Desk Support Specialist? As a Help Desk Support Specialist at Afni, you’ll provide technical assistance and customer support to individuals seeking help with system access, software issues, and troubleshooting needs. Whether you're resolving login problems, guiding users through technical steps, or escalating complex issues, your goal is to ensure every interaction is positive, efficient, and solution-oriented. You’ll be the reliable resource customers depend on when they need technical support. If you enjoy problem-solving, have strong technical aptitude, and love helping people navigate challenges, this role is an excellent fit for you! Why Afni? At Afni, we believe you’re more than just an employee—you’re part of our family. As a Help Desk Support Specialist, you get: Full-time hours. 40-hour workweek. Job Stability. We’ve been in business since 1936. Paid Time Off. Rest is necessary for your well-being. Medical, Dental, and Vision Insurance. We help cover the cost of your premium. Tuition Reimbursement. We’re invested in your goals. Referral Program. We have one of the most lucrative referral programs around. Career Growth. Many of our senior leaders started as agents. We promote from within! Annual Performance Reviews. Your hard work deserves to be rewarded. What are the qualifications to be a Help Desk Support Specialist at Afni? Strong verbal communication and troubleshooting skills. Six months of technical support or customer service experience preferred. Ability to diagnose and resolve basic technical issues. Comfort navigating multiple computer applications and systems. Strong attention to detail and a solutions-driven mindset. Willingness to work flexible schedules, including evenings and weekends as needed.