Front Office Manager

UK-Glasgowgbvia direct

// Job Type

Full Time

// Salary

Not disclosed

// Posted

3 months ago

// Seniority

manager

// Experience

1-3 years

About the Role

Your Mission, Should You Choose to Accept It  As our Front Office Manager, you lead the team that sets the tone for every stay. You bring energy, structure and warmth to the front desk, turning arrivals into moments that feel personal and check-outs into reasons to return. You guide your Hosts and Supervisors, help them grow, and shape a vibe that guests instantly feel when they walk in. You keep operations smooth, make smart decisions on the fly and lift the guest journey from good to unforgettable. You’re the person who spots opportunities, solves problems and brings people together. And you’ll do all that in a team that values creativity, trust and curiosity.   In Case You Don’t Know Who We Are  Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.  What You’ll Do  <ul> <li>Lead a team of Front Office Hosts and Supervisors with confidence, clarity and positivity </li> <li>Shape a fun, welcoming and high-performing culture at the front desk </li> <li>Coach your team in real time and help them grow in their roles </li> <li>Be the go-to person for guests and support them throughout their stay </li> <li>Solve challenges on the spot and keep the guest journey smooth </li> <li>Oversee schedules, daily operations and all front desk processes </li> <li>Connect with other departments so service feels seamless from start to finish </li> <li>Spot upsell moments and make smart decisions to boost occupancy and revenue </li> </ul> What You’ll Have  <ul> <li>You have 1 to 3 years of experience in a similar role, ideally in hospitality </li> <li>You bring sharp people skills and know how to motivate different personalities </li> <li>You have a creative, problem-solving mindset and enjoy improving how things work </li> <li>You bring strong communication skills in English</li> <li>You have an eye for organisation and love when processes run smoothly </li> <li>You stay calm when things get busy and turn pressure into smart action </li> <li>You bring basic financial understanding and feel comfortable reading numbers and trends </li> </ul> What We Offer  <ul> <li>The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future   </li> <li>The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organizations like <a href="https://movementontheground.com/">Movement on the Ground</a> and the <a href="https://tshtalentfoundation.org/">TSH Talent Foundation</a> to create meaningful change   </li> <li>The chance to learn and grow in your role with the potential for future growth   </li> <li>Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!   </li> <li>A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff   </li> </ul> Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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