Maître d' Job

Maître d'hôtel Temporary Job, London West End About Our Client Our client, a high-end catering and events business has partnered with a luxury fashion house to deliver an exclusive pop-up hotel bistro and bar experience in London. This high-profile activation will attract VIP guests, brand clients, international visitors, and high-net-worth individuals. The project demands exceptional service standards, seamless operational coordination, and a polished luxury presence throughout. Seeking an experienced Maître D’ to lead front-of-house operations. This is a guest-facing leadership role responsible for managing bookings, overseeing guests, supervising front-of-house teams. Location: London Contract: Fixed-term (20 April – 16 June 2026) Rate: £180–£200 per day Schedule: 3–4 days per week (minimum), approx. 12-hour shifts Reporting to: General Manager Key Responsibilities Front-of-House Leadership Lead and manage all front-of-house team members within the designated service area Deliver a warm, elevated, and brand-aligned guest experience Set and uphold service standards, presentation, and professionalism Maintain a confident and visible presence on the floor during service Guest Experience & VIP Management Oversee all bookings via SevenRooms (or similar platform) Manage VIP reservations and special guest requests Personally greet and host priority guests where required Ensure seamless service from arrival to departure Traffic Flow & Capacity Management Work closely with front door hosts to manage entry and flow Monitor real-time occupancy levels and ensure compliance with capacity limits Liaise with brand hosts and retail partners to align expectations and timings Communicate operational constraints clearly and diplomatically Team Management & Service Standards Manage service rotas, breaks, and floor coverage Oversee uniform standards and team presentation Conduct pre-service briefings and post-service debriefs Maintain morale and a high-performance working culture Stock Oversight & Reporting Conduct stock counts within the service area Monitor usage and report requirements or discrepancies Support stock control procedures Financial & Administrative Duties Close the till system daily in line with company procedures Reconcile transactions accurately and report daily figures Maintain detailed booking records and guest notes Stakeholder Relationship Management Build strong working relationships with brand representatives, retail teams, and operational leadership Communicate peak times, limitations, and service updates clearly and professionally What We’re Looking For Proven experience as a Maître D’, Head Host, or senior FOH leader within luxury hospitality Strong working knowledge of booking platforms such as SevenRooms (or similar) Exceptional VIP guest management skills Confident floor leader with strong organisational ability Experienced in daily financial reconciliation and reporting Polished personal presentation and communication skills Calm, composed, and solutions-focused under pressure Working Schedule Engagement runs 20 April – 16 June 2026 Required onsite for setup and launch: 20–24 April 2026 Minimum 3–4 days per week Average shift length: approximately 12 hours Please send your CV to vendela@greycoatlumleys.co.uk