Insurance Customer Care Agent

Insurance Customer Care Agent

£26,000.00 - £28,000 per year (Dependant on insurance experience) plus a salary increase after 12 months + monthly bonus based on performance

Location: Rainham, Essex (4 days in office, Fridays from home after induction training completed) 

MUST have minimum 1-year recent solid experience in insurance (call centre, broker or customer service background) other insurance considered (not just motor). 

Permanent 

Job Overview:
Join a Growing, Ambitious Insurance Business with a Brilliant Culture as a Customer Care Agent. 

Are you an experienced insurance professional looking for more than just another call centre role?

Join a tech driven insurance business that’s transforming how people experience cover. My client combine innovation with a genuinely supportive culture giving our teams the tools, flexibility and trust they need to do their best work. Here, insurance isn’t stuck in the past, it’s digital, customer focused and constantly evolving. If you're looking to be part of a growing company where your ideas matter and your career can thrive, this is the place.

What’s the Role About?
You’ll be part of the dynamic motor insurance team, helping customers choose the right cover and giving them a great experience from start to finish. You’ll be trusted to bring your expertise, contribute ideas and grow with us as we continue expanding.

Why Join?

• Strong cultural values: Friendly, inclusive, and performance driven
• Stability with flexibility: Office based 4 days, home on Fridays
• Development focused: We reward loyalty and performance
• Real progression: Clear paths for those who want to move up

What You’ll Get

• Salary: Starting at £26,000 _ £28,000 plus an increase after 12 months
• Monthly % bonus based on performance + teamwork 
• Hours: Monday–Friday, 9am–5pm (no weekends!)
• Holidays: 20 days + bank holidays (rising to 30 with service)
• Location: Rainham, Essex (with great transport links and free parking)

What We’re Looking For


MUST have minimum 1-year recent solid experience in insurance (call centre, broker or customer service background) other insurance considered (not just motor). 

• Strong communication and rapport building skills
• A positive team first attitude and hunger to succeed
• Confidence in guiding customers and solving problems with care
• A commitment to doing things the right way, fair, transparent and honest

Ready to join a company where you can grow, feel valued and be part of something exciting? Send your CV today and we’ll be in touch to talk more.

Benefits:

• Casual dress
• Monthly bonus 
• Holiday increase per year 
• Company events
• Company pension
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking
• Work from home

GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found at www.gerrrardwhite.com