IT Support Technician

📌 IT Support Technician
📍 Cardiff
💰 £28,000

What You'll Do:

As an IT Support Technician, you'll play a key role in keeping systems, devices, and users running smoothly across a busy office environment. You'll provide hands-on technical support, troubleshoot issues efficiently, and help ensure colleagues receive a reliable and responsive IT service.

You'll work across a range of hardware, software, and network support tasks, helping to maintain day-to-day operations while contributing to ongoing improvements within the wider IT function.

Key responsibilities will include:

• Providing first and second-line technical support to internal users
• Diagnosing and resolving hardware, software, and connectivity issues
• Setting up and maintaining laptops, desktops, mobile devices, and user accounts
• Supporting Microsoft-based systems and business applications
• Escalating more complex issues where required and following through to resolution
• Assisting with system upgrades, maintenance, and IT projects
• Ensuring tickets and support requests are managed effectively and within agreed timeframes
• Delivering a professional and customer-focused support experience across the business

What You'll Bring:

• Previous experience in an IT support or service desk environment
• Strong troubleshooting and problem-solving skills
• Knowledge of Microsoft operating systems and Office 365
• Understanding of networking fundamentals and IT hardware
• Excellent communication skills with the ability to support non-technical users
• A proactive and organised approach to workload management
• The ability to work effectively both independently and as part of a team
• A genuine interest in technology and continuous learning

Why You Should Apply:

This is a fantastic opportunity to join a growing organisation that genuinely invests in its people and technology. You'll be part of a supportive team environment where your ideas and contributions are valued, with opportunities to develop your technical skills and progress your career.

You'll also benefit from working within a business that promotes collaboration, flexibility, and professional development, alongside a competitive salary and strong employee benefits package.

Ready to Apply?

Contact Jack Winder to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch! Note: We do our best to respond to every application, but due to volume, we can't always guarantee it. If you haven't heard back within 7 days, unfortunately, you haven't been successful this time. Keep an eye on our site for new opportunities!