People Support Specialist - Fluent Italian - English

Exciting new opportunity for a HR Administrator with fluent Italian/English to join a leading global organisation based in Cork. The primary purpose of the role will be to support employees with all HR related queries for the assigned region. Key Responsibilities include: Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems. Responsible for keeping records of information received in conversations and log it into the database Maintain SLA's by through strong time management and organizational skills Collaborate with other HR specialists to improve employee experience Share information effectively, while paying careful attention to concerns and questions from employees Ensure smooth communication with employees and timely resolution to their queries Experience required: Fluent written and spoken Italian and English essential Previous HR experience and proven customer service experience Workday/ServiceNow/Kronos/ADP or experience with related tool is preferred High-volume contact centre experience preferred Communicates effectively accurately by phone and writing using professional grammar.