About the Role
<p><span data-contrast="auto">The Customer Success Specialist plays a vital role in ensuring that BrightSign customers and partners receive exceptional support and value from our service platforms. This role focuses on customer experience, technical enablement, quoting support, and collaboration with Sales and cross-functional teams to ensure a seamless experience across the customer lifecycle. This role is remote.</span></p>
<p><strong><span data-contrast="auto">Key Responsibilities</span></strong></p>
<ul>
<li><span data-contrast="auto">Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support that drives successful deal closures and fosters long-term customer relationships.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Guide customers through onboarding, setup, and usage of BrightSign’s cloud-based tools ensuring smooth adoption and experience.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Serve as the first point of contact for subscription-related questions, including orders, renewals and account needs, ensuring timely resolution and appropriate escalation to internal teams as needed.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Maintain ongoing communication to ensure customer satisfaction, resolved issues, and identify opportunities for value-added support and growth.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Support the subscription process and provide expertise around BSN.cloud to support Sales Reps and external customers.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Ensure proper documentation and tracking of customer information and engagement activities across internal systems.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Operational Excellence</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span>
<ul>
<li><span data-contrast="auto">Identify process gaps or recurring pain points and recommend improvements to enhance customer experience and internal workflows.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Provide feedback to Product and Sales leadership based on customer needs and use case trends.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
</ul>
</li>
</ul>
<p><strong><span data-contrast="auto">Qualifications</span></strong></p>
<ul>
<li><span data-contrast="auto">3–5 years of experience in Customer Success, Sales Support, or Software Enablement roles.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Experience with CRM and ERP systems like Salesforce and NetSuite.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Strong problem-solving, communication, follow-through, and organizational skills.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Ability to build positive relationships with customers, sales teams, and cross-functional departments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
<li><span data-contrast="auto">Passion for customer experience, process improvement, and digital tools.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":0,"335559740":276}"> </span></li>
</ul>