Office Manager

Office Manager📍 Location: Lehi 🏢 Clinic: Arcadia Counseling 🕒 Job Type: Full-Time | On-Site | Monday–Friday About UsArcadia Counseling is an expanding outpatient behavioral health practice with clinics in Lehi, Lindon, and Sandy. We provide individual, couples, and family counseling for a wide range of issues including depression, anxiety, trauma, suicidal ideation, and relationship challenges. Our mission is to foster a warm, supportive environment for both our clients and our team. As we continue to grow, we are seeking a dependable, organized, and compassionate Office Manager to oversee the daily operations and performance of our Lehi clinic. Position SummaryThe Office Manager is a key member of our administrative leadership team. This role manages the front desk and administrative staff, supports approximately 25 clinicians, and ensures smooth day-to-day operations. The Office Manager works closely with the Practice Manager and Clinical Directors to support both staff and clients. Strong proficiency in Microsoft Office and/or Google Workspace is critical for success in this role—from managing schedules, documents, and reports to maintaining efficient workflows across the team. Key ResponsibilitiesStaff Leadership & Training Interview, hire, train, and support office staff Train new hires to ensure operational policies and procedures are followed Manage performance of administrative staff (5–10 team members), including coaching, improvement plans, and termination when necessary Coordinate front desk work schedules and approve time-off requests Provide direct support at the front desk when needed Hold staff compassionately accountable to performance expectations Clinic Operations & Administration Manage front-desk operations including calls, emails, and client check-in/out Support a team of ~25 clinicians with scheduling, communication, and operational needs Oversee billing, collections, and insurance verification processes Maintain accurate and confidential client records in compliance with HIPAA Ensure office cleanliness, organization, and professional presentation Monitor office supplies and facility maintenance Provide timely responses to concerns raised by clients and employees Ensure staff compliance with company policies and procedures Generate, format, and distribute monthly operational and performance reports using Microsoft Office or Google Workspace Report clinic updates and performance back to upper management Process, Marketing & Technical Support Collaborate with the Practice Manager on workflow improvements and process efficiency Execute clinic marketing activities such as posting updates, maintaining social media, and coordinating community outreach Provide basic technical support and coordination with IT vendors QualificationsHigh proficiency in Microsoft Office and/or Google Workspace (Word/Docs, Excel/Sheets, PowerPoint/Slides, Outlook/Gmail, Drive/SharePoint) 2+ years proven work experience as a leader in a mental health or healthcare environment Experience managing direct reports and leading teams Strong knowledge of EHR systems (e.g., SimplePractice, TherapyNotes) Familiarity with insurance billing and credentialing processes Excellent organizational and multitasking skills Compassionate, professional demeanor with strong interpersonal skills Understanding of HIPAA and confidentiality practices Bachelor’s degree in Business, Healthcare Administration, or related field preferred, but not required What We Offer💰 Pay: $50,000 – $60,000 per year (based on experience) 401(k) + 401(k) matching Health, dental, and vision insurance options Paid time off and holidays Professional development assistance A supportive, mission-driven work environment