Head of IT Operations

Head of IT Operations

FOSS Service Center

Bracka 25

00-028 Warszawa

Country
Poland

At FOSS, we are modernizing our IT landscape. You will own the backbone of IT, ensuring stable, secure, and scalable operations for today and the future.

We are looking for a Head of IT Operations with a strong infrastructure DNA to take overall responsibility for IT Operations, covering Infrastructure and IT Support.

This is a senior leadership role where you will ensure that our infrastructure platforms are stable, secure, standardized, and ready to support the business – today and in the future. At the same time, you will oversee IT Support to ensure consistent, professional service delivery and a strong end‑user experience.

Your core responsibilities

Infrastructure:

• Own and lead the entire infrastructure landscape end‑to‑end, ensuring secure and reliable operations
• Take accountability for:
• Networks and connectivity
• OT/IoT manufacturing networks
• Digital Workplace solution based on M365
• Servers, Virtualization, Storage, and Backup incl. DR/BCP planning
• Hybrid and Azure cloud environments
• Capacity planning, performance tuning, and lifecycle management
• Drive infrastructure standardization and automation, including hardware and platform design
• Establish strong monitoring, logging, and alerting across the infrastructure stack
• Ensure infrastructure supports modernization initiatives without destabilizing operations
• Embed a strong security, risk, and compliance mindset, based on Zero Trust principles, based on IAM, SSO, MFA, Privileged access management and conditional access.

IT Support:

• Lead and oversee IT Support and end‑user services, ensuring stable day‑to‑day operations (Global follow the sun setup)
• Align IT Support processes closely with infrastructure stability and standard platforms
• Software license management

Leadership & stakeholder engagement

• Lead, develop, and inspire IT Operations teams across Infrastructure and IT Support of up to 15 direct and indirect reports (2 managers, 3 direct)
• Create clarity of roles, ownership, and operational accountability
• Act as a trusted partner to business stakeholders, translating needs into robust and reliable operational solutions

Your professional background

You are first and foremost an experienced leader (+10 years), with the ability to take full operational ownership of complex IT environments.

We expect you to bring:

• Proven leadership and people‑management experience within IT Infrastructure or IT Operations
• Deep end‑to‑end understanding of how infrastructure is built, operated, and secured
• Strong experience with cloud environments
• A pragmatic, business‑oriented mindset with strong execution focus
• Solid technical university education with strong engineering fundamentals
• Strong operational excellence mindset
• High sense of ownership and accountability
• Strong business understanding and stakeholder management skills
• Travel flexibility required: 10–20 days per year, primarily to Denmark
• This position is an on-site Warsaw position

We would love to hear from you!

If you’re ready to take the next step in your career and contribute to a purpose-driven organization, we would love to hear from you.

Submit your application through the link below. Please note that only applications sent through the link will be considered. If you have any questions, please contact Fryd Thrue, fth@foss.dk at FOSS.

We look forward to receiving your application!

FOSS is committed to maintaining an inclusive and diverse culture. You can help us sustain an unbiased recruitment process by not including photo and age in your application.

About FOSS

Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, is the effect it has on climate change.

FOSS helps the world’s 100 biggest food companies, and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business, and we’re doing so as the global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,750 talented colleagues across 34 different countries.