Customer Service Administrator

Customer Service Administrator

• Department:
• Administration
• Location:
• Burlington, ON, Canada

The Customer Service Administrator serves as the first point of contact for customer inquiries, accurately logging and assigning cases within the company ticketing system while providing comprehensive administrative support to the Service team. This role coordinates service-related travel and scheduling, prepares documentation and training materials, maintains office supplies, and tracks punch lists and meeting minutes. The position requires strong communication, organizational, and computer skills, along with a positive attitude and the ability to thrive in a fast-paced service environment.

Responsibilities:

• Respond to incoming inquiries, and assign cases to Service staff
• Provide administrative support to Service department
• Enter caller and case information accurately and efficiently into company ticketing system
• Assist in the scheduling and planning travel for Service-related customer visits
• Maintain an adequate inventory of office supplies
• Preparation of training materials
• Punch-list tracking & updating, creating meeting minutes and documentation
• Other duties as assigned

Qualifications:

• College Education in related field (Business, Travel, Administration) or related experience
• Excellent verbal and written communication skills, time management, problem solving ability and interpersonal skills
• Strong computer skills
• Positive attitude and desire to work in a fast-paced, challenging environment

What we offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-life balance
• Employee Assistance plan
• Employee Discount Platform
• Career progression
• Casual work environment
• Social events and sports teams

Location: Burlington, Ontario (in-office position)

Hours: Monday - Friday, 40 hours.

Vacancy: This is an existing position.

Salary Range: $40K CAD - $45K CAD

About Evertz Microsystems (TSX: ET)

Evertz is a global leader in broadcast technology, delivering cutting-edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets) worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we're known for end-to-end innovation that sets the industry standard.

Canadian-headquartered with offices around the world, Evertz has 2,000+ employees and has been recognized as one of Canada's 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Join a team where your work shapes the future of broadcast and new media industries.

Evertz is committed to equal opportunity employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.
Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note-taking. All hiring decisions are made by our team without AI involvement.
Thank you for considering a career with Evertz!