An established and growing automotive finance provider, known for excellent customer service and long-term client relationships. A values-led culture and a supportive team environment make this a great place to build your career.
Join the Credit Operations team as a Complaints Specialist, managing regulated complaints and complex enquiries. You'll ensure full compliance with FCA, FOS, and GDPR standards while helping customers reach fair and timely resolutions.
Key responsibilities:
Manage written and verbal complaints within FCA timeframes
Handle third-party queries and SARs
Maintain accurate case records
Liaise with internal teams and external partners
Own each case from start to resolution
Meet personal and team KPIs
You’re experienced, empathetic, and confident handling complaints in a regulated setting. A strong communicator who thrives under pressure and takes pride in delivering fair outcomes.
Requirements:
2+ years in complaints handling (financial services)
Automotive finance experience (essential)
Strong knowledge of FCA/FOS/GDPR rules
Excellent written and verbal skills
Strong attention to detail and case management experience
Proficient in MS Word and Excel
Competitive salary + bonus
Pension, healthcare, and benefits
Career development support
Friendly, inclusive team culture
Apply now to join a trusted business where your work makes a real difference.
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