Lead IT Service Manager

On behalf of the Met Office, we are looking for a Lead IT Service Manager (Inside IR35) for an 8 month contract based hybrid in Exeter 1 day per week. SC Clearance is an essential requirement for this role, as a minimum you must be willing & eligible to undergo checks. Please note, due to the exceptional requirements of this position (short-term nature of this role and speed at which we require a postholder in situ) preference may be given to candidates who meet all of the essential criteria and hold active security clearance.   As a Lead IT Service Manager, your main responsibilities will be: Service management across platforms, multiple channels and services to ensure service availability, performance and process maturity. Responsible for setting the vision and strategy for service management, ensuring processes are owned and maturing. Lead a team, ensuring adequate resources and capacity Represent the IT service management function at a senior level Act as an escalation point for business stakeholders Essential: Know how to manage configuration items, related information, service compliance and risks. Lead investigative work into problems with and opportunities in existing processes, driving the collection of information and creation of recommendations for improvements. Know how to analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements. Take accountability of issues that occur and be proactive in searching for potential problems. Know how to influence stakeholders and manage relationships effectively, building long-term strategic relationships. Know how to leverage your data analytics skills to enhance business performance. Define strategies and policies, providing guidance to others on working in the strategic context. ITIL qualified Contract management experience