Customer Success & Implementation Specialist

What will you do on a daily basis? Supporting clients and partners during the implementation of the Synerise platform at companies from various sectors (e-commerce, finance, retail, telco etc). Configure and implement use cases by translating business needs into technical setups and analyze performance metrics. Oversee the onboarding of new and existing clients and partners to ensure a quicker “Time To Production”.  Conduct training workshops and product demonstration to educate clients’ and partners’ teams. Monitor platform usage and adoption, identifying gaps, new use cases, training needs, and opportunities for expansion to increase adoption and retention. Participate in the creation of the educational content (such as user guides, use cases, FAQ knowledge base etc).  Take care of the continuous development of Customer and Partner technical competences.  Collaborate with business, marketing, and product teams, providing insights based on customer feedback, interactions, campaign performance, and product usage data. Influence Synerise Roadmap and internal processes.  ‍ What will make us a perfect match? Experience in related customer-facing roles.  Experience with REST API and familiarity with webhooks concepts.  Experience with Postman or similar software.  Familiarity with process automation tools & marketing automation platforms.  Experience in mapping client business processes to platform capabilities. Good knowledge of data formats (JSON, XML, CSV). Strong ability to analyze data flows, identify integration gaps, and propose solutions.   Experience in defining timelines, deliverables, and tracking progress. English at an advanced level (C1 minimum), both written and spoken.  Willingness to cooperate with customers in the form of a ticket as well as providing technical training.  What will convince us even more?  Fluent in other languages: Spanish/Portuguese.  Familiarity with e-commerce, CRM, or loyalty program integrations. Experience with low-code solutions.  Knowledge of JavaScript.  Experience in web/mobile development projects.  Knowledge of A/B testing, campaign optimization, or marketing analytics dashboards.