Application Support Analyst

St. Louis, Missouriusvia direct

// Job Type

Full Time

// Salary

USD 28,000 - 28,000/year

// Salary Range

28,000–28,000 USD / year

// Posted

Jun 8, 2023

About the Role

We are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of several applications. The position provides a broad range of systems oversight from operational performance & support, new technology integrations and systems integrations. WHAT WE CAN OFFER YOU We are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world. <ul> <li>Industry-leading performance-based bonus program</li> <li>Employee Stock Ownership Plan (ESOP)</li> <li>Traditional and Roth 401K</li> <li>Tuition reimbursement for associates</li> <li>Scholarship for associates’ children up to $28,000 per child</li> <li>1-month paid sabbatical after every five years of employment, plus $5,000 for travel</li> <li>1-week paid volunteer leave each year</li> <li>100% charitable match</li> <li>Medical, dental, and vision insurance coverage</li> <li>100% paid 10-week maternity leave</li> </ul> A DAY IN THE LIFE <ul> <li>Perform troubleshooting of user issues for Legal application involving external resources</li> <li>Lead enhancements on Legal applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experience</li> <li>Complete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between products</li> <li>Analyze, extract and translate business requirements into technical requirements</li> <li>Effectively test changes and enhancements to deliver the best possible solution</li> <li>Accurately document requirements and solutions so that it can be communicated to development resources</li> <li>Identify root cause for commonly occurring issues and recommend permanent solutions</li> <li>Create training guides and documentation for a wide range of audiences</li> <li>Conduct trainings (classroom, 1 on 1, webinar, recorded) for end users</li> <li>Identify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidents</li> <li>Legal systems data familiarity to support AdHoc data requests and BI reporting</li> <li>Be able to communicate effectively with a wide range of end users/business users</li> </ul> NECESSARY QUALIFICATIONS <ul> <li>Bachelor’s Degree in a technology related field.</li> <li>5-7 years of experience in an application support role.</li> <li>Ability to quickly grasp applications purpose and understanding of its process. </li> <li>Some combination of experience with Legal applications/processes (CounselLink preferably) and/or Construction industry knowledge,</li> <li>General understanding of SQL and relational databases preferred and ability to navigate SQL Database for Adhoc data requests</li> <li>Knowledge of business operations; construction industry experience considered a plus.</li> <li>Self-motivated individual who can find innovative ways to solve recurring problems.</li> <li>Strong troubleshooting, analytical, reasoning and research abilities.</li> <li>Exceptional communication skills both written and verbal.</li> <li>Ability to decipher, and present technical information to a non-technical audience and its impact</li> <li>Strong interpersonal skills and perform high level customer service.</li> <li>Thrive in a fast-paced and agile work environment.</li> <li>Some travel required.</li> </ul>

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