Customer Relations Manager

About us:

Gold Care Homes is a well-established independent care home group for the elderly, employing around 2,500 staff across 45 care homes. We are seeking a CRM to build trusting and positive relationships with key stakeholders, community ambassadors, prospective residents, and their families.

You will be the first point of contact for enquiries, providing empathetic and supportive guidance throughout the journey of choosing a care home. You will be on hand to answer questions, offer reassurance, and support individuals and families through to their eventual move into one of our homes.

You will be an experienced sales professional, ideally with a background in complex or consultative sales within a target-driven environment. While strong sales capability is essential, your ability to demonstrate empathy and build meaningful relationships will be what sets you apart.

This role will support homes across the Southern region, including South East London, Chessington, Kingston, Kingston upon Thames, and Brighton.

About you:

• Proven experience in targeted sales roles.
  
• Ability to create and nurture relationships and referrals with key stakeholders.
• You will have excellent IT skills and you will be familiar with using a sales CRM software package such as SalesForce.
• Excellent communication skills.
• Presentation skills.
• Target driven and customer centric.
• Empathetic and caring approach.

What you will be doing:

• Managing all enquiries professionally and in a timely manner.
• Meeting set occupancy and revenue targets.
• Advancing enquiries through the sales process and conducting show rounds.
• Exceeding customer expectations and delivering a first-class customer experience.
• Business development and networking.
• Local marketing, including organising and managing events at the care home.
• Building awareness of the care home and establishing links and partnerships in the local community.
• Administrative duties, such as move in and contract paperwork.

What you will need:

• A flexible approach to the needs of our customers and an understanding of the issues that older people face.
• A full UK driving licence.
• A positive attitude.
• Ability to meet targets and KPIs and deliver results.

Benefits:

• Salary starting from £36,000 annually + Commission + Car allowance
• Employee of the Month
• Long term service awards
• Blue Light Card
• Professional Development
• Refer a Friend

If this sounds like your next opportunity, please apply with a current CV.