HMCTS Operational Support Officer

Operational Support Officer (AO)

Location: North Somerset (BS22 7BB)
Pay Rate: £12.86 per hour
Contract: 6 months (with potential for extension)
Start Date: ASAP
Working Pattern: Full-time, office based
Clearance: Enhanced DBS required

About the Role

An excellent opportunity has arisen for an Operational Support Officer to join a busy Crown Court. This is a varied and rewarding role that combines front facing customer service with essential administrative support.

You will play a key role in ensuring the smooth day-to-day running of court operations, assisting court users including jurors, witnesses, and members of the public, while also supporting administrative processes behind the scenes.

This role is well suited to individuals who are confident, organised, and able to maintain professionalism in a structured and sometimes high-pressure environment.

Key Responsibilities

• Provide support within courtrooms, including ushering duties
• Assist jurors, witnesses, and members of the public in a professional and courteous manner
• Handle enquiries both in person and via email
• Complete administrative tasks including filing, data entry, and document verification
• Ensure the smooth coordination of court proceedings
• Communicate effectively with colleagues and external stakeholders

Skills and Experience

Essential Skills

• Strong customer service skills
• Good IT literacy
• Administrative experience or transferable skills
• Ability to remain calm and composed under pressure
• Strong organisational skills and attention to detail
• Ability to work independently and collaboratively

Personal Attributes

• Professional, approachable, and courteous
• Confident communicator
• Patient and empathetic
• Reliable and trustworthy

Requirements

• Previous experience in administration or customer-facing roles is desirable
• Open to entry-level candidates with the right attitude and aptitude
• Minimum of 5 GCSEs (A*-C / 9-4) or equivalent
• Comfortable working within a formal court environment
• Smart, professional appearance required

Additional Information

• This role is fully site based
• The position is subject to Enhanced DBS clearance
• Interviews will be informal and approximately 30 minutes in duration

Apply Now

If you are looking for a varied role where you can make a meaningful contribution within the justice system, we encourage you to apply.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.