Account Coordinator (US shift)

About Loop (Data2Logistics)!

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

We are looking for a Global Account Coordinator to join our team. Apply now and be part of a company that is dedicated to driving excellence in supply chain management!

This role requires availability to work the US shift.

About the Role

The Global Account Coordinator (AC) provides excellent customer service to Loop clients by processing invoice information, monitoring the overall process, and assisting in client/carrier issues as required ensuring customer satisfaction. With support from the team the AC takes part in coordinating weekly processing of client invoices including, reviewing, monitoring, coding, obtaining approvals, ensuring appropriate delivery of all media, and utilizing thinking and proactive resolution skills & techniques all while providing exceptional customer service.

Key Responsibilities

• Excellent Client service, respect due dates and/or commitments
• Automate final reports, exports and packets for delivery to client
• Increase overall efficiency in order to reduce processing hours
• Identify problem areas and make recommendations to prevent future reoccurrence
• Research and review client activity for internal tracking purposes, including shipping volumes, credit percentages and changes in shipping activity. Exhibit critical thinking and proactive resolution
• Ensure that all client information and documentation is current and up to date
• Notify other departments of need for additional contacts or requests for new service
• Attend client meetings
• Perform special projects/tasks at request of management
• Work closely with other teams to ensure smooth processing

 

Qualifications

• Strong logistics background, combined with a proactive customer service approach
• Ability to handle diverse cultures and be flexible in an ever-changing environment

• Bachelor level, via education or equivalent in work experience
• Must demonstrate a proficiency using common MS Office and Google suite applications
• Excellent analytical and (verbal/written) interpersonal communication skills and a team player
• Bilingual (including English) on written and spoken business level
• Open to criticism and not afraid to confront in a professional environment
• Problem solver/result oriented, and stress resistant
• Ability to work in a fast-paced, multi-tasked environment
• Self-motivated and able to prioritize own workload
• Detail oriented and able to work in a fast-paced, multi-task environment.
• Excellent interpersonal, written and verbal communication skills
• Ability to manage large volumes of data from multiple accounts.
• Experience in a customer service environment interacting with large accounts and/or vendors
• Ability to establish and meet goals and deadlines with minimal supervision

The candidate selected will be hired via an employer of record (EoR) partner of Loop (Data2Logistics).

This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) may be called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her Manager, consistent with the purpose of the position, department and/or company objectives.