About the Role
<p><span data-contrast="auto">BrightSign, the global market leader in digital signage media players, is seeking an Order Administrator to join our growing logistics and operations team. This role requires working full time out of our Minden, Nevada warehouse location. This is a great opportunity to join a </span><strong><span data-contrast="auto">fast-growing industry-leading company.</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="auto">Responsibilities</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Process both hardware and subscription purchase orders in our NetSuite System (experience preferred but not required), ensuring all orders are cleared daily with no open orders left unresolved.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Serve as a primary point of contact for customers via phone and Zendesk, resolving issues, proactively communicating order status, and building relationships with a solutions-first mindset.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Independently manage and prioritize your ticket queue, take initiative to investigate problems, identify root causes, and drive issues to resolution. Partner with the warehouse fulfillment team to coordinate on order fulfillment, returns, and damaged item processing.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Process returned/damaged items accurately and efficiently.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Support month-end inventory reconciliation and account for inventory discrepancies.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="auto">Ideal Candidate Profile</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="auto">Customer-first mindset: you enjoy talking with customers, take ownership of their experience, and feel genuine satisfaction when you solve their problems.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Comfortable and confident on the phone, able to handle a range of personalities, de-escalate frustrations, and communicate clearly and professionally.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">High attention to detail with strong note-taking and documentation habits.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Proficiency in Microsoft Office, experience with NetSuite or Zendesk is a plus.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Team player and always willing to help other members across departments.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Able to stay focused, multitask and manage time wisely.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
<li><span data-contrast="auto">Strong problem-solving skills, able to identify issues, investigate them, take action and follow through.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><span class="TextRun SCXW47611311 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SpellingErrorV2Themed SCXW47611311 BCX0">BrightSign</span><span class="NormalTextRun SCXW47611311 BCX0"> offers a comprehensive benefits package, generous time off, and a collaborative work environment.</span><span class="NormalTextRun SCXW47611311 BCX0"> </span></span><span class="TextRun SCXW47611311 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW47611311 BCX0">The hourly wage for this role is $20-22/hour and dependent on experience. The actual </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW47611311 BCX0">salary</span><span class="NormalTextRun SCXW47611311 BCX0"> may vary based on experience, credentials, qualifications, and location.</span></span><span class="TextRun SCXW47611311 BCX0" lang="EN-US" data-contrast="none"><span class="NormalTextRun SCXW47611311 BCX0"> If you thrive in a fast-paced, innovative environment, </span><span class="NormalTextRun SCXW47611311 BCX0">we want</span><span class="NormalTextRun SCXW47611311 BCX0"> to hear from you!</span></span><span class="EOP Selected SCXW47611311 BCX0" data-ccp-props="{"335551550":0,"335551620":0}"> </span></p>
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