CSR Technical Support I

Customer Service Tech Support

Days, Mon-Fri

$22-28/ Hour

 

The Customer Service Technical Support I representative will maintain a high level of exceptional technical support and service, efficiently following procedures and processes set in place to ensure customers’ support needs are met.

 

Primary Duties and Responsibilities: (include, but not limited to):

·         Routinely interacts with customers taking daily orders.

·         Answers technical questions surrounding product line.

·         Enters customers’ orders accurately and quickly.

·         Maintains professionalism while ensuring strategic statements are met.

·         Reports customer issues & on-time delivery issues daily.

·         Completes RMA process when necessary and communicates to customer to ensure completion in a timely manner.

·         Control upkeep of all sales records.

·         Utilizes CRM system to capture pertinent data.

·         Analyzes and evaluates problems and makes decisions accordingly with input.

·         Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.

 

Educational and Skill Requirements:

• At least 3 years of experience with mechanical troubleshooting 
• Knowledge of ISO and FDA requirements.
• Excellent problem-solving and decision-making skills.
• Requires the demonstrated ability to effectively communicate with all levels of the organization.
• Ability to work under pressure and maintain a pleasant demeanor.
• Ability to make quick and accurate decisions based on information collected.
• Ability to speak clearly and confidently in a positive manner when interacting with customers.
• Strong technical and mechanical aptitude.
• Possess organizational skills with the ability to multi-task.
• Proficient with Excel, Word, Outlook & Windows, and CRM systems.
• Outstanding verbal communication skills and strong telephone etiquette.
• Knowledge of basic electronics, pneumatics, and fluid power.

$20.00 - $28.00/hour