Sales Account Coordinator

Position Summary: We are seeking a knowledgeable and proactive Technical Customer Service Specialist to support our agents by providing product information, managing orders, and offering solutions for technical inquiries. This role requires independent decision-making, strong problem-solving skills, and the ability to communicate effectively with agents in a professional and positive manner. Key Responsibilities: Serve as the primary point of contact for agents, responding to inquiries about products, services, and purchase orders in a timely and professional manner. Enter and manage purchase orders accurately, ensuring all details are complete and up-to-date. Develop project quotations based on agent requests and project specifications. Review agent requests and specifications, interpreting their needs to make informed recommendations using your expertise and product knowledge. Provide advisory support to agents, offering solutions and guidance for product options or project requirements. Monitor and manage projects, ensuring deadlines and quality standards are met. Maintain detailed records of interactions, orders, and project progress. Skills and Experience Required Education & Experience: High school diploma or equivalent (required); additional education is a plus. Minimum of 2 years’ experience in technical customer service (call center or retail experience does not qualify). Demonstrated ability to communicate effectively with customers and colleagues, maintaining a positive and professional demeanor. Skills and Abilities: Customer Service: Assess customer needs, provide tailored solutions, and evaluate satisfaction. Technical Knowledge: Understanding of electrical or lighting products is a plus. Critical Thinking & Problem-Solving: Analyze situations and propose effective solutions independently. Judgment & Decision-Making: Weigh costs, benefits, and potential outcomes to make informed decisions. Communication: Strong command of English in both written and verbal formats; active listening skills. Clerical & Administrative Skills: Proficient in managing records, documents, and standard office procedures. Time Management: Ability to manage workload efficiently with minimal supervision. Sales & Marketing Awareness: Understanding of sales techniques, product promotion, and customer engagement strategies. Monitoring & Evaluation: Track performance, identify areas for improvement, and implement corrective actions when necessary. Preferred Qualifications: Technical customer support experience (2+ years). Knowledge of electrical or lighting systems and related products.