Customer Care Representative

Customer Care Representative

LOCATION:  Cary, NC

COMPENSATION & SCHEDULE
• Pay: $20.40/hour
• Training Schedule: Monday–Friday, 9:00 AM–5:30 PM for approximately 8–12 weeks (onsite)
• Regular Schedule: 11:30 AM–8:00 PM with a required Saturday approximately every 3–4 months (9:00 AM–6:00 PM) and one weekday off that week

ROLE IMPACT: Help ensure patients receive their medications without delay by providing exceptional customer support and coordinating prescription services. In this role, you will serve as the primary point of contact for patients, resolve non-clinical inquiries, and support a seamless pharmacy experience through accurate documentation and outstanding service.

Job Duties:

• Manage inbound and outbound calls regarding prescription status, medication delivery scheduling, payments, insurance verification, and general account inquiries.
• Schedule medication deliveries, update customer profiles, and maintain accurate documentation within internal systems.
• Answer refill-related questions and escalate clinical concerns to pharmacists or nurses when appropriate.
• Identify and report adverse events and product complaints according to established procedures.
• Deliver professional, timely customer service while meeting quality, productivity, and attendance expectations.

• Minimum 1 year of high-volume call center experience with demonstrated schedule adherence and attendance.
• Ability to type at least 35 words per minute accurately.
• Strong communication skills with proficiency using Microsoft Office and customer service systems.

Preferred Skills

• Healthcare, pharmacy, or medical customer service experience.
• Strong problem-solving and multitasking abilities.
• Experience working in a fast-paced, metrics-driven environment.

Legal Notice

This position requires onsite training in Cary, NC for approximately 8–12 weeks. Employees who successfully complete training and consistently meet performance expectations may become eligible for a hybrid work schedule, including two onsite days per week. 

Employees who do not maintain required performance standards may be required to return to onsite work.

Candidates must have reliable transportation, be available for the required training and permanent schedules, and be able to work occasional required Saturdays as scheduled.

CornerStone Staffing is an Equal Opportunity Employer and is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA).

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