Support Specialist – Autonomous Vehicle Operations

📍 Austin, TX | 💲$20–$24/hour | Full-Time Rolling Contract | In-Person

Are you passionate about technology, problem-solving, and working with cutting-edge innovation? Join a team that's helping shape the future of autonomous vehicles!

We're looking for Support Specialists to help keep a next-generation autonomous vehicle fleet running safely and efficiently. If you enjoy technical troubleshooting, working with Linux/Unix systems, collaborating with engineers, and being part of fast-paced operations, this is an exciting opportunity to gain hands-on experience in one of the fastest-growing industries in tech.

Every day, you'll play a critical role in supporting real-time vehicle operations, solving technical challenges, and helping autonomous vehicles stay on the road.

✅ Work with cutting-edge autonomous vehicle technology

✅ Gain hands-on experience supporting advanced robotics and vehicle systems

✅ Collaborate directly with engineers, operators, and safety teams

✅ Develop valuable Linux/Unix troubleshooting skills

✅ Fast-paced environment where every day brings new challenges

✅ Excellent opportunity for candidates looking to grow their technical support or operations career

As a Support Specialist, you'll serve as the first line of technical support for an active fleet of autonomous vehicles.

Your responsibilities include:

• Respond to real-time technical issues reported by vehicle operators and safety drivers
• Investigate, document, and triage software and vehicle-related issues
• Use Linux/Unix command-line tools to review logs and troubleshoot system behavior
• Escalate technical issues to engineering teams with clear documentation
• Support daily vehicle dispatch and return operations
• Perform vehicle startup and shutdown procedures
• Monitor charging status and verify successful log uploads
• Complete basic vehicle readiness checks, including cable connections and onboard system verification
• Move vehicles throughout the garage and operational facility as needed
• Assist in documenting procedures and improving operational workflows
• Collaborate with operations, engineering, and fleet teams to ensure maximum fleet uptime

We're looking for someone who enjoys solving problems, thrives in fast-moving environments, and isn't afraid to roll up their sleeves.

Required Qualifications

• 1+ year of experience in Technical Support, Operations Support, IT Support, Help Desk, or a related role
• Comfortable working daily in a Linux/Unix command-line environment
• Familiarity with commands such as:
  • cd
  • ls
  • cp
  • rm
  • scp
  • cat
  • vim
  • uptime
  • journalctl
• Experience using Slack for team communication
• Experience with Jira, YouTrack, or similar ticketing systems
• Strong troubleshooting and documentation skills
• Excellent written and verbal communication
• Ability to multitask while maintaining attention to detail
• Valid driver's license with at least 3 years of driving experience
• Comfortable moving vehicles within a garage environment
• Ability to lift up to 50 pounds and work around vehicles throughout the day

• Fleet operations experience
• Remote technical support experience
• Autonomous vehicle experience
• Robotics or hardware support experience
• Vehicle diagnostics or automotive systems knowledge
• Experience supporting production or mission-critical environments

This is a full-time, onsite position working one of the following 5-day schedules:

First Shift
🕓 Monday–Friday | 4:00 AM – 12:00 PM

Additional shifts may become available based on business needs.

$20.00–$24.00 per hour

Full-Time Contract Position
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