Project-Based Technical Support Specialist

Project-Based Technical Support Specialist

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Location Los Angeles, CA
Full Remote

Full Remote

Type Contract

Salary $21 - $27 / hr

ID j-12378

Posted May 6, 2026

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is remote.

Responsibilities

• Provide support by phone, email, and ticketing systems
• Troubleshoot basic hardware, software, and network issues
• Document issues, resolutions, and escalations
• Follow procedures, service standards, and escalation paths
• Communicate clearly with users and internal teams
• Protect confidential and sensitive information

• Experience in technical support, help desk, customer support, or a similar role
• Familiarity with ticketing systems such as ServiceNow, Zendesk, Jira, or similar
• Strong written and verbal communication skills
• Ability to troubleshoot systematically and follow processes
• Reliable internet connection and ability to work remotely
• Availability for project-based schedules as needed

• Project-based assignments vary based on business needs
• Start dates are determined by project demand
• Candidates may be considered for future project-based or long-term opportunities based on performance

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