Job Title: Customer Service Advisor
Location: [Insert Location]
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, with some Saturday mornings (on a rota basis, e.g. 1 in 3 Saturdays until 1:00pm)
Overview
We are currently recruiting for a motivated and customer-focused Customer Service Advisor to join our client’s team. This is a varied role combining customer service, sales support, and trade counter responsibilities.
The successful candidate will play a key role in delivering excellent customer service, supporting sales growth, and ensuring efficient communication between customers and internal teams.
Key Responsibilities
- Handle incoming telephone calls and assist customers with enquiries
- Respond to customer emails, providing accurate and timely information
- Serve customers at the trade counter in a professional and friendly manner
- Support and contribute to increasing trade sales, monitoring performance weekly
- Proactively suggest ideas to improve sales and customer engagement
- Liaise with the warehouse team to ensure timely dispatch of urgent orders
- Process customer returns and refunds, escalating issues where necessary
- Respond to customer queries from online platforms such as eBay
- Manage and prioritise workload effectively in a fast-paced environment
- Maintain a clean and organised trade counter and office space
- Contribute to delivering a high level of customer satisfaction
- Work collaboratively as part of a team and support colleagues
- Participate in continuous improvement initiatives
- Adhere to health and safety procedures at all times
- Build and maintain product knowledge, particularly vehicle parts and accessories
- Use internal systems and IT tools effectively
- Carry out any additional duties as required by the Line Manager
Please note: This list is not exhaustive and may evolve in line with business needs.
Skills & Experience
- Strong customer service skills
- Confident and professional communication (phone, email, and face-to-face)
- Good organisational and time management abilities
- Basic IT and computer literacy
- Ability to work independently and as part of a team
- Proactive, positive, and flexible approach to work
What’s on Offer
- Full-time, permanent position
- Opportunity to work in a varied and customer-facing role
- Supportive team environment
- Ongoing development and training opportunities