Operations Director - Professional Services

Operations Director - Professional Services 21 Mar Operations Director / Programme Manager US$150K - US180K + Bonus + Bens   Reporting to the global COO in London, this position will be responsible for all operational change programmes activity in Cayman.   We're looking for someone with 10yrs+ experience, a management consulting / process engineering or six-sigma background and a track record of delivering large, complex programmes of work in a mid-to-large services business environment. Someone who has operated as an Operations Director / Programme Manager or Senior Project Manager in this type of environment would be ideal.   Key responsibilities;   Core Business Team • Day-to-day management of core business teams, providing coaching, mentoring and development • Achieving project KPIs including average opening time, data precision billing fulfilment and account receivable aging • Re-engineering of onboarding and billing processes • Improvement of operational metrics including speed and cost of onboarding and billing.  • Participating in the scoping and rollout of new systems as required for e.g. compliance and collections • Assessment of the pilot for centralization   PMO • Manage and guide the PMO in the management of Cayman-based projects • Line management of the head of PMO, providing coaching, mentoring and development • Sitting on the steering committee of select projects • Attending key governance meeting including IT steerco and PMO steerco   Operational review of subsidiaries • Review and alignment of Cayman-based entities • Assessment of systems and processes • Alignment with overall operational program   Support for COO Provide Cayman based support for the COO • Driving weekly operations meeting – setting agenda, tracking action points • Acting as stand-in for COO in meetings when required • Managing exceptional operations projects and tasks   This is a newly created position within the business and requires an individual who is tenacious, analytical, persuasive and encouraging. This person must also have the ability to elicit cooperation from a wide variety of sources, including upper management, clients and other departments.   Attractive six-figure, tax free salary + bonus + pension + healthcare + relocation assistance is on offer.   PLEASE NOTE: This position will require relocation to the Cayman Islands   Interested parties meeting the above criteria, please contact David Joiner for further information - david.joiner@highburyconsulting.com