About the Role
Join us at CHSGa – a place where you’ll be valued, recognized and rewarded for the vital work you do each day. We’ll surround you with a strong team and leadership that supports every aspect of your life – both inside and outside of our centers. And you’ll get to practice your passion in a non-profit, mission-driven organization that’s known for the highest level of care in our communities ESSENTIAL DUTIES AND RESPONSIBILITIES Enterprise Revenue Cycle and CBO Leadership & Strategy Provides executive oversight of all centralized revenue cycle and billing operations across the organization Manages day-to-day Centralized Business Office to ensure accuracy and efficiency in processes Ensures standardized workflows, controls, and performance expectations across all billing functions Scalable Operational Model Designs and maintains a scalable operating model that supports the integration of new service lines, entities, and reimbursement structures Establishes governance frameworks to ensure consistency while allowing for necessary service-line variation Financial Performance & Optimization Drives enterprise-wide improvement in key revenue cycle metrics, including A/R, collections, denial rates, and cash flows. Identifies opportunities to optimize reimbursement across diverse payer types and care settings Partners with Finance to align revenue cycle performance with organizational financial goals End-to-End Revenue Cycle Oversight Oversee all components of the revenue cycle continuum, including: Financial access and payer identification Eligibility and authorization Billing and claims management Collections and cash posting Denial management and appeals Revenue integrity and compliance Ensures alignment and coordination across all Director-led functional areas Compliance, Risk and Controls Ensure compliance with all applicable regulatory and payer requirements to include CMS, Medicare, and Medicaid Oversee audit readiness and response across all billing functions (RAC, MAC, payer audits) Establishes internal controls to mitigate revenue leakage and compliance risk Payer Strategy & Denials Management Develops enterprise-wide payer engagement and denial management strategies Analyzes trends and implements systemic corrective actions Strengthens payer relationships and escalations for complex reimbursement issues Data, Analytics & Performance Management Establishes enterprise KPI frameworks and reporting structures across all billing domains Utilizes data to drive performance improvement, resource allocations, and strategic decision-making Provides visibility into revenue cycle performance at the executive level Technology & Systems Optimization Oversee the performance, integration, and scalability of revenue cycle systems Partners with IT and Enterprise Applications to ensure systems support a centralized, multi-entity billing model Drives automation and process efficiency across all revenue cycle functions Leadership & Culture Leads a multi-functional revenue cycle organization through Director-level leadership Establishes performance standards, accountability, and talent development strategies Promotes a culture of servant leadership, collaboration, and continuous improvement SKILLS AND ABILITIES Executive-level leadership and organizational management capability Strong financial acumen and revenue optimization expertise Advanced knowledge of healthcare reimbursement models (Medicare, Medicaid, Managed Care) Ability to lead large-scale transformation and centralization initiatives Data-driven decision-making and analytical skills Strong communication and stakeholder engagement across executive and operational levels Ability to manage complexity across multi-site healthcare environments Change management and process improvement expertise MINIMUM QUALIFICATIONS Bachelor’s degree in healthcare administration, Finance, Business, or related field required Master’s degree (MBA, MHA, or related) strongly preferred Certified Public Accountant, preferred 10+ years of progressive leadership experience in healthcare revenue cycle operations Significant experience in post-acute care (SNF, Hospice) and physician billing preferred Demonstrated success leading multi-site or centralized revenue cycle functions SUPERVISORY RESPONSIBILITIES Yes – Executive oversight of multiple Directors across revenue cycle functions Responsible for organizational design, performance management, and leadership development EEO / M / F / D / V / Drug Free Workplace As a non-profit organization, CHSGa provides access to care across the healthcare spectrum in all 159 Georgia counties. We are invested in our organization, our healthcare professionals, and the communities in which we live and work. Our mission inspires us to act boldly to address the needs of a growing, mature population in Georgia. We will continue to innovate and advance change in healthcare to better people’s lives in the state of Georgia.