Customer Service & Complaints Handler
Your personal recruitment consultant
Hannah Jones
Branch Manager
hannah.jones@focusresourcing.co.uk
T: 01277 630409
Hannah will be your contact throughout the recruitment process.
Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £30,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.
Duties:
- First point of contact for customer queries
- Manage customer queries and complaints from initial contact through to resolution
- Keep customers informed with clear, accurate and timely updates
- Proactively contact customers to arrange and confirm upcoming appointments
- Investigate customer concerns by working closely with planners, supervisors and operational teams
- Identify root causes of complaints and support corrective actions
- Escalate complex or high-risk issues where appropriate
- Maintain accurate records using CRM and operational systems
- Produce reports on complaint trends and support continuous improvement initiatives
- Work collaboratively with internal teams to deliver excellent customer service and meet performance targets
Benefits:
- £26,436 - £30,000 per annum
Experience required:
- A car driver is essential due to the office location
- Previous experience in a customer service, complaints handling or customer care role is highly desirable
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to manage multiple cases simultaneously
- Confident investigating issues and finding practical solutions
- A calm, professional and empathetic approach when dealing with customers
- Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable
- Ability to work effectively within a fast-paced operational environment
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Your personal recruitment consultant
Hannah Jones
Branch Manager
hannah.jones@focusresourcing.co.uk
T: 01277 630409
Hannah will be your contact throughout the recruitment process.