About the Role
This role is Remote based in the<strong> U</strong><strong>K Wide </strong>and you will require<strong> atleast 12 months contact centre experience.<br><br>Please don't phone in, please submit your application by applying online.<br><br><br>Shift pattern between 7am and 10pm - 40 hours per week<br><br><br>This role will involve weekend working - you will only work 5 days per week and will work every other weekend, meaning two saturdays and two sundays per month.<br><br></strong><br><strong>You have to have Contact centre experience - You have to have Contact centre experience<br></strong><br><br>We’re currently looking for multiple enthusiastic <strong>Customer Service Advisors</strong> who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.<br><br>Cactus Search are currently in partnership with an amazing client who are offering you the following:<br><br><strong>Laptop and kit supplied prior to work commencing</strong><br><strong><br>Salary - £26,430<br></strong><br><strong>Fully remote<br></strong><br><br><strong>Key Responsibilities:</strong><br><br>Contact centre experience required.<br><ul><li>Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems</li><li>Manage all direct customer Interactions</li><li>Handle and respond efficiently to all general and order specific direct customer enquiries</li><li>Support customers with order status updates and delivery tracking queries</li><li>Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management</li><li>Provide feedback on the efficiency of the customer service process and areas of improvement</li></ul><strong>Key Skills Required:</strong><br><ul><li>Previous experience within a Customer Service position is essential</li><li>Knowledge of CRM systems</li><li>A self-motivated, passionate, and enthusiastic approach to work</li><li>Outstanding verbal communication skills</li><li>Professional and empathetic approach to resolving issues</li><li>Decent I.T skills</li><li>Excellent time management</li></ul>