Assistance Coordinator - Full Timer Employee -...

Customer Service Assistance Coordinator - Full Timer Employee - PM/ON Mideast Assistance International S.a.l

Full-time, Entry Level

Remote: No

Company Description

Lebanon-based international medical assistance and travel insurance company, operating since 2001.

Job Description

🔹 *Key Responsibilities:*
- Handle incoming calls and emails professionally  
- Assist clients with support and coordination  
- Manage case files and documentation  
- Communicate with providers and beneficiaries  
- Apply coverage decisions and reimbursement procedures  
- Send Guarantees of Payment  
- Ensure system and quality compliance  
- Collaborate with the team and other departments

Job Qualifications

🔹 *Ideal Candidate Should Have:*
- Strong communication and interpersonal skills  
- Customer service focus with attention to detail  
- Ability to multitask and stay calm under pressure  
- Team player and problem solver  
- Basic knowledge of medical/insurance terms is a plus  
- Willingness to work flexible shifts