Application Support Analyst - D365

I am currently working with a large manufacturing organisation who are looking to grow their current application team with someone to focus/specialise on their D365 environment, ideally with background in finance/sales/marketing modules.

This will be 1st/2nd line application support, ideally resolving most incoming requests/tickets but also learning/developing once escalating to the senior team for any complex issues.

Ideal background/knowledge

• Knowledge of Microsoft Dynamics 365 applications at multiple levels. 
• Able to provide 1st/2nd line support across D365, investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner.
• Experience of bespoke/off the shelf applications would be advantageous
• Maintain and update support documentation and resolution logs
• Ensure business continuity through prompt issue management
• Cross-Functional Collaboration: Experience working with Finance, IT, and business stakeholders to deliver strategic system initiatives.

Side notes;

• Great opportunity to develop/progress
• Flexible working, 2 days on site in Warwickshire