About the Role
<h2 style="margin: 8pt 0cm 4pt;font-size: 16pt;color: #0f4761;font-weight: normal"><strong><span style="font-size: 18.0pt;color: windowtext">Engagement Manager (Membership & Engagement)</span></strong></h2>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 10.5pt">Florence Nightingale Foundation</span></strong><span style="font-size: 10.5pt"><br />
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">London / Hybrid (minimum 2 days per week in the office)<br />
Full time (35 hours per week)<br />
Fixed-term maternity cover</span></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Excellent benefits including annual leave allowance starting at 27 days, pay progression scheme, flexible and hybrid working, employer pension contribution, death in service policy, personal and professional development opportunities, and Employee Assistance Programme.</span></p>
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Are you confident working with senior stakeholders, comfortable rolling up your sleeves, and motivated by building meaningful relationships that make a real difference?</span></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 10.5pt">Charity People is delighted to be partnering with the Florence Nightingale Foundation (FNF) to recruit for their next Engagement Manager.</span></strong></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Inspired by the work of Florence Nightingale, FNF is a UK-based charity and global influencer, supporting nurses and midwives to promote health, improve care and save lives. FNF is working across the UK and internationally to reach one million nurses and midwives by 2027 – enabling them to connect, lead and influence healthcare.</span></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">FNF’s work focuses on developing nursing and midwifery leadership capacity and capability, convening and supporting nurses and midwives to shape health and care policy, and ensuring nursing and midwifery perspectives are central to decision-making.</span></p>
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 13.5pt">About the role</span></strong></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">This <strong>Engagement Manager</strong> role is a maternity cover position and forms a key part of FNF’s Policy, Impact and Membership function. The role is not a like-for-like replacement; instead, it has been intentionally shaped to focus on <strong>membership engagement, relationship management and delivery</strong>, with policy activity covered elsewhere in the team.</span></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">The postholder will act as a <strong>membership account manager</strong>, responsible for recruiting, onboarding and engaging organisational members – primarily NHS Trusts and senior nursing leaders – as well as supporting the development of a <strong>new individual membership pilot</strong>.</span></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">This is a <strong>hands-on, varied role</strong> requiring confidence working with the most senior nursing leaders one moment, and responding to member queries or delivering webinars the next. You will have ownership of your work and the autonomy to shape how engagement is delivered.</span></p>
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 13.5pt">Key responsibilities</span></strong></p>
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<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Lead on <strong>recruiting and onboarding organisational members</strong>, presenting a compelling and credible proposition to senior nursing leaders and executive stakeholders.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Act as the primary point of contact for members, building strong, trusted relationships and ensuring members maximise the value of their engagement with FNF.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Support the <strong>design and delivery of member engagement activity</strong>, including webinars, virtual and in‑person events, roundtables and networking opportunities.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Oversee the coordination and development of educational and engagement resources, working with subject matter experts, suppliers and internal teams.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Play a key role in the <strong>delivery of a new individual membership pilot</strong>, helping shape how this offer is designed, tested and implemented.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Manage end‑to‑end delivery of member webinars and events, including speaker liaison, logistics, facilitation and follow‑up.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Maintain accurate membership records and engagement data, using Salesforce to support reporting, insight and continuous improvement.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Provide a high‑quality, responsive service, managing a busy inbox and handling a wide range of member queries and requests.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Work collaboratively across the organisation, contributing to a culture of continuous improvement, collaboration and shared learning.</span></li>
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 13.5pt">Person specification</span></strong></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">You will be a confident, credible and highly organised engagement professional who enjoys variety and responsibility. You are comfortable balancing strategic relationship‑building with hands‑on delivery.</span></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 10.5pt">You will likely bring:</span></strong></p>
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<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Experience in <strong>membership, engagement, relationship management or account management</strong>, ideally within a charity, membership body, professional association or similar environment.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Confidence working with <strong>senior stakeholders</strong>, including executives and subject matter experts.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Strong project coordination skills, with the ability to manage multiple activities, events or workstreams at the same time.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Experience of delivering or supporting <strong>events, webinars or member engagement activity</strong>.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Excellent written and verbal communication skills, with a warm, professional and adaptable style.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Strong administrative and digital skills, including confidence using CRMs (Salesforce desirable, or the ability to learn quickly).</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">A practical, proactive approach – comfortable with both high‑level conversations and detailed delivery work.</span></li>
<li style="line-height: 15pt;margin-top: 0cm;margin-right: 0cm;margin-bottom: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">An interest in health, care, nursing or midwifery (clinical background not required; curiosity and willingness to learn are essential).</span></li>
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">This role would suit an experienced Engagement or Membership Officer ready to step up, or a hands‑on Manager who enjoys being close to delivery.</span></p>
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 13.5pt">How to apply</span></strong></p>
<p style="margin: 0cm 0cm 12pt;line-height: 15pt;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Please share an up‑to‑date CV via the link below. <strong>Glen Manners at Charity People</strong> will be in touch with the full job pack and further details on how to apply.</span></p>
<p style="margin: 0cm 0cm 12pt;line-height: 15pt;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">The application process is <strong>CV and answers to two role-related questions, to be shared once shortlisted. </strong></span></p>
<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><strong><span style="font-size: 10.5pt">Closing date:</span></strong><span style="font-size: 10.5pt"> Sunday 19<sup>th</sup> April 2026<br />
<strong>Interviews:</strong> TBC</span></p>
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<p style="line-height: 15pt;margin: 0cm;font-size: 12pt;font-family: Aptos, sans-serif"><span style="font-size: 10.5pt">Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.</span></p>
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