Regional Service Manager

Are you looking for a challenge? That's what we offer! Job Description – Regional Service Manager Desired Profile BE/B.Tech in Electrical or Mechanical Engineering preferred. Minimum 15+ years of relevant experience in the Graphic Arts industry, particularly in servicing offset, sheetfed, or large-format printing machinery. Strong technical expertise in installation, maintenance, and troubleshooting of printing equipment. Proven experience in leading, mentoring, and managing service teams, including team allocation, handling AMCs. Demonstrated ability to manage commercials for spare parts and service operations with key/top customers, ensuring profitability and customer satisfaction. Excellent business communication skills in English (verbal and written). Capable of supporting sales operations by resolving field technical issues, addressing customer complaints, and identifying opportunities for service-related sales. Strong focus on maintaining customer support standards—ensuring first-time resolution, improving response times, and optimizing service operational costs. Willingness to travel extensively across the assigned region. Key Responsibilities Lead, guide, and motivate the regional service team to deliver high standards of customer service. Manage commercials of spare parts and service operations with key/top customers, ensuring profitability, cost efficiency, and long-term customer relationships. Monitor team performance, provide training where required, and ensure continuous skill development. Allocate service tasks efficiently, ensuring proper job scheduling and planning in line with corporate guidelines. Understand customer requirements and provide technical solutions aligned with company objectives. Diagnose service issues and drive the team to resolve them within the shortest possible time. Ensure regular execution of preventive maintenance (PPM) and adherence to service standards. Oversee proper usage of tools, gauges, and technical documentation across the team. Recommend spare parts appropriately and validate service reports submitted by team members. Escalate unresolved service issues promptly and follow up until closure. Promote and manage service contracts, monitor machines under warranty and AMC, and take proactive measures to renew AMCs. Share knowledge, foster collaboration, and encourage best practices within the team. Monitor service costs, ensure cost control measures, and optimize resource utilization. Ensure ownership and proper handling of company assets by the service team. Gather and report market intelligence relevant to service and product performance. Why work for HEIDELBERG? HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. Good to know Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case. HEIDELBERG is a company with a lively history – for over 175 years, we have combined innovation and tradition. We believe that we can shape our future. If we pull together, we will collectively turn our vision of the future into reality. We are looking for future employees who will actively shape the HEIDELBERG of tomorrow with us as part of the team. We are seeking individuals who can turn ideas into concepts and concepts into reality. If you are someone who doesn't just talk about change but also actively implements initiatives and wants to work as part of a team, then join us in actively creating a sustainably successful future. We value people who take matters into their own hands and accompany others along the journey. With us, you can leverage your skills and further develop and utilize your potential through personal development programs. Your compensation at HEIDELBERG will be attractive, your working environment modern, and your social benefits excellent. This year, we proudly celebrate 175 years of Heidelberger Druckmaschinen AG. Our rich tradition is defined by the dedication and hard work of our employees. Their commitment to customer focus, innovation, engineering excellence, and manufacturing quality has shaped our history. Explore our illustrated timeline—a journey through a legacy built by the vision, resilience, and relentless pursuit of excellence of our team members. Join us and become part of our journey towards continued success and innovation. HEIDELBERG, the world leader in sheetfed offset printing, has been a reliable partner with high innovation power for the global printing industry for over 175 years. We aim to grow in our established market segments and explore new business areas. Our motivated and competent teams are a key factor for our future success. HEIDELBERG's values are deeply rooted in our tradition and oriented towards a common future in our culture guiding principles. Diversity is a critical success factor for our future, and we aim to further promote it within our company.