Customer Programme Manager - Projects & Change

Programme Delivery Manager
Salary: £50,000 to £55,000
4-Day Working Week | Hybrid & Flexible Working Options
Location: Ulverston, Cumbria

This is a rare opportunity to combine senior-level programme responsibility with an excellent work-life balance in one of the UK's most scenic locations!

You'll lead programmes end‑to‑end, working closely with cross‑functional teams to deliver high‑value, mission‑critical projects.

All while enjoying long weekends, flexible working, and life on the edge of the Lake District.

Butler Rose Procurement & Supply Chain are delighted to be supporting a world-leading engineering organisation in their search for a Programme Manager. This is a rare opportunity to join a global industry leader with a long-established reputation for innovation, quality, and customer excellence.

The Role

Reporting to the Senior Programme Manager, you will play a pivotal role in leading and delivering complex programmes on time and within budget. Acting as the main customer interface, you will manage cross-functional programme teams and ensure the seamless delivery of customer requirements to the highest standards.

Key Responsibilities

• Define programme scope, goals and deliverables that align with business objectives and stakeholder expectations.
• Develop and maintain detailed programme plans, schedules, and risk assessments.
• Act as the principal point of contact for customers on all contractual and programme matters.
• Lead, motivate, and manage programme teams to ensure successful outcomes.
• Monitor and control programme progress, ensuring milestones are achieved on time, within budget, and to required quality standards.
• Proactively identify and manage risks, implementing mitigation strategies as needed.
• Conduct post-programme reviews and lessons learned exercises to drive continuous improvement.
• Build and maintain strong relationships with stakeholders, ensuring clear communication and alignment throughout the project lifecycle.
• Ensure accurate documentation and reporting in line with company standards.

Skills & Experience

• Degree or equivalent in a relevant discipline.
• Proven track record in project/programme management, with hands-on experience of managing the full project lifecycle.
• Strong customer management experience, with the ability to influence and develop long-term relationships.
• Familiarity with Earned Value Management (EVM) and an understanding of commercial, finance and contract management.
• Proficiency in MS Office and project management toolsets.
• Strong analytical, organisational, and problem-solving skills.
• Excellent communication and leadership skills, with the ability to motivate cross-functional teams.
• Commercial awareness and diplomacy.

Personal Attributes

We are seeking a self-motivated individual with a positive outlook and a collaborative approach. You will be equally comfortable working independently or leading teams, with strong communication and organisational skills. A willingness to travel occasionally and to engage with production environments is required.

Why Apply?

• Salary of £50,000 to £55,000 + Bonus
• 4-day working week with hybrid and flexible working options
• Generous annual leave + Banks
• Company bonus scheme
• Private medical insurance
• Life assurance
• Hybrid working options (role dependant)
• Work with a world-leading engineering business at the forefront of its sector
• Excellent opportunity for personal growth and professional development

To find out more about this opportunity, reach out to Lindsey Tremble - Director at Butler Rose Lancaster.
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Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.