We are working with a well-established organisation seeking a Customer Service Executive to join their team. This role focuses on delivering high-quality customer service, ensuring orders and enquiries are handled accurately and within agreed timeframes, and acting as a professional first point of contact for customers while supporting the wider commercial team.
Key Responsibilities:
• Accurately process customer forecasts and orders within agreed timeframes using internal systems
• Maintain system data to ensure accuracy, regularly reviewing customer and order information
• Respond to customer enquiries in a professional and timely manner
• Keep customers and internal stakeholders informed of any risks to agreed delivery dates
• Manage customer enquiries, identifying and escalating potential commercial opportunities where appropriate
• Handle returns in collaboration with relevant internal teams
• Generate and analyse reports from internal systems to provide useful insights for colleagues
• Support colleagues with quotation responses
• Maintain sufficient product and service knowledge to deliver effective customer support
Key Requirements:
• Experience managing orders using internal systems (e.g. ERP or similar platforms)
• Previous customer service experience
• Proficiency in Microsoft Excel
• Strong written and verbal communication skills
• Excellent attention to detail
• Experience within a technical or product based environment is advantageous but not essential
Working hours are 08:30 to 17:00 Monday to Thursday and 08:30 to 14:00 on Friday.
If the role is of interest please apply or speak with Katie in the Northallerton office.
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