- Progression opportunities
- Leading company with great reputation
About Our Client
This opportunity is with a well-established organisation within the business services sector. The company operates as a medium-sized enterprise, providing professional solutions to clients across various industries.
Job Description
- Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
- Resolve customer concerns, ensuring satisfaction and retention.
- Maintain accurate records of customer interactions and transactions using the company's systems.
- Collaborate with other departments to address customer needs effectively.
- Provide detailed product and service information to customers.
- Identify and escalate priority issues to the appropriate team members.
- Assist in the development of customer service policies and procedures.
- Contribute to achieving team targets and service-level agreements (SLAs).
The Successful Applicant
A successful Customer Service Executive should have:
- Strong communication and interpersonal skills.
- A customer-focused mindset with a commitment to providing excellent service.
- Experience in handling customer queries and resolving issues effectively.
- Proficiency in using customer service software and databases.
- Attention to detail and ability to multitask in a fast-paced environment.
- A proactive approach to problem-solving and decision-making.
What's on Offer
- Competitive salary ranging from £26,000 to £29,000 per annum.
- Permanent position offering job stability and growth opportunities.
- Located in the heart of Manchester with excellent transport links.
- Supportive company culture focused on professional development.
- Opportunity to work in the thriving business services sector.
If you are passionate about delivering outstanding customer service and are looking for a rewarding role in Manchester, we encourage you to apply.
Contact
Lewis Allen
Quote job ref
JN-052026-7008523
Phone number
+441618286227
Job summary
- Job function
- Business Support
- Consultant name
- Lewis Allen
- Consultant phone
- +441618286227
- Job reference
- JN-052026-7008523