Senior IT Support Technician

The role Our client is seeking a Senior IT Support Technician to deliver dependable, effective IT support across the organisation-supporting office-based and remote colleagues. This is a hands-on role covering day-to-day troubleshooting, proactive maintenance, documentation, and improving the overall IT support experience. About our client Our client is the UK's largest independent provider of farm-only veterinary services, employing around 150 staff who deliver veterinary and technical services to a substantial client base of farmers. Role overview You'll install, maintain and troubleshoot IT hardware and software, provide user support and guidance, and help maintain secure, reliable IT systems. You will report to the IT Director and work as part of a 4-person IT team. Key responsibilities Set up and configure IT equipment (laptops, printers, phones and peripherals) Install, update and support software applications (Windows & Microsoft 365) Provide 1st/2nd line support: connectivity, password/access, software and hardware issues Deliver remote support to staff and provide on-site support when required Monitor performance and security of IT systems/networks; escalate to external providers/MSPs when needed Maintain accurate asset inventory and run a proactive hardware servicing scheme Log/document incidents, problems and fixes; maintain SOPs and "how-to" guides Deliver basic in-house IT training and promote security best practices Provide on-site support for the cloud-based telecoms/VoIP system Requirements & skills Essential: Proven IT support experience (or similar) Strong Windows and Microsoft 365 support knowledge Experience with remote support tools and ticketing systems Excellent troubleshooting and communication skills Able to manage job lists and priorities with the IT Director Proactive approach to maintenance and documentation Must drive (role location requires this) Desirable: Microsoft 365 admin (Exchange Online, SharePoint, OneDrive, Teams, Power Platform/Power BI) Cloud-based telecoms/telephony support experience