Insurance Customer Service Representative

What Will I Do as an Insurance Customer Service Representative?

Are you calm under pressure and great at explaining complex topics clearly? As an Insurance Customer Service Representative at our Tucson call center, you'll assist customers with insurance-related questions, guiding them through policies, claims processes, billing inquiries, and more.

In this inbound support role, you'll take calls from customers who rely on your knowledge and professionalism to feel confident in their coverage. Whether they're filing a claim, updating their policy, or needing clarification on their benefits, you'll deliver accurate information and peace of mind. Don't worry, we'll give you the tools and knowledge through paid training to ensure you're fully prepared for every call.

If you're a great listener, strong communicator, and enjoy helping others during important life moments, this role is a great fit.

Why Afni?

Because at Afni, you're not just supporting policies, you're supporting people. As an Insurance Customer Service Representative, you'll enjoy full-time hours with a consistent 40-hour work week, job stability since we've been helping customers since 1936, paid time off to rest and recharge, medical, dental and vision insurance to help cover your health needs, tuition reimbursement to continue your education while working, a referral program to earn rewards for bringing in great talent, career advancement opportunities as many team members grow into senior roles, and annual performance reviews to get rewarded for your dedication.