Senior Service Delivery Manager ITIL

Are you a tech savvy Service Delivery Manager with MSP experience? You could be progressing your career at a growing software and technology consultancy. As a Senior Service Delivery Manager you'll manage a new account for the business, working on client site to manage the transition and have oversight to ensure the client gains maximum value from the product. You'll collaborate with the Professional Services and the Service Desk team, acting as a liaison between the business and client and ensuring that SLAs are met. As a senior member of the team, you'll also challenge the status quo internally and drive improvements and standards to Service Delivery within the business, whilst mentoring more junior Service Delivery Managers. Location / WFH: You'll be based on client site in the Isle of Grain 3-4 days a week initially, work 1-2 days work from home, with flexibility increasing as the project progresses. About you: You are an experienced Service Delivery Manager within MSP environments You have advanced stakeholder management and communication skills, able to build strong working relationships and manage clients You have a good technical understanding of ITIL 4 and the Microsoft tech stack including Azure You hold SC Clearance or are able to achieve it (i.e. UK permanent resident for 5yrs+)