Key Account Manager – Direct Mail

Due to tremendous growth my client has an opening for a creative minded Key Account Manager with experience in Direct Mail. The Role: • Work through their management information system (optimus), to generate quotes, book jobs, raise PO’s and keep client information updated • Look for opportunities to increase revenue and margin • Meeting with key client in accordance with the account plan to deepen the relationship, cross and up sell and make sure we are aligned with their current and future needs • Set up jobs. • Book into schedule, give PO and set up job folders, plus costing spreadsheets, instruction sheets for fulfilment, job sheets. • Brief Admin Assist/print/production on campaigns and anything else required to accurately fulfil and dispatch campaigns. • Proof all jobs and ensure all double checks are done on data/fulfilment/print. • Advise clients and order in any packaging required for client campaigns. • Quality check throughout the print and fulfilment of campaigns. Provide client aftercare • Prepare final costs for invoicing and make sure that customers pay for services received on time and according to agreed terms. • Working in partnership with colleagues and other internal teams to ensure that customers get a good service and the company operates efficiently • Keeping up to date with company’s products and services so that they can be fully explained to customers Requirements: • Must have experience in the Direct Mail or postal industry or both • In-depth understanding of account management and customer service • Ability to work effectively with and manage team members • Must be familiar with general computer use and skilled enough for day to day use • Data systems and excel spreadsheets