Customer Account Specialist

<p><strong>Anderson Knight is delighted to be recruiting for a Customer Account Specialist on behalf of a well-established organisation.</strong></p> <p>This opportunity is ideal for someone who enjoys helping customers, is confident navigating sensitive conversations, and thrives in a problem-solving environment. Whether you already have experience in collections or financial services, or you’re bringing strong customer service experience and looking to develop in a new sector, we’d love to hear from you.</p> <p>You’ll play a key role in supporting customers experiencing financial difficulties, helping them find manageable solutions while delivering a high standard of customer care.</p> <p><strong>Location:</strong> Finnieston <em>(Hybrid working available following training and probation)</em><br /> <strong>Salary:</strong> £26,000<br /> <strong>Hours:</strong> 35 hours per week<br /> <strong>Shift Pattern:</strong> Rotational shifts with 1 in 4 weekends <em>(day off in lieu provided)</em></p> <ul> <li>8:00am – 4:00pm (3 weeks)</li> <li>12:00pm – 8:00pm (1 week)</li> </ul> <p>Key Responsibilities</p> <ul> <li>Engage with customers who have fallen behind on payments, ensuring all conversations are handled professionally, respectfully, and with empathy.</li> <li>Manage both inbound and outbound customer calls to understand individual circumstances and agree suitable repayment arrangements.</li> <li>Conduct income and expenditure assessments to identify realistic and sustainable solutions.</li> <li>Maintain accurate and detailed records of customer interactions and agreed outcomes.</li> <li>Work towards individual and team performance objectives while ensuring fair and positive customer outcomes.</li> <li>Deliver excellent customer service while adhering to company policies and regulatory standards.</li> </ul> <p>What We’re Looking For</p> <ul> <li>Previous experience within customer service, account management, or a telephone-based role.</li> <li>Collections or financial services experience would be advantageous, though not essential.</li> <li>Strong communication skills with the ability to manage challenging or sensitive conversations confidently.</li> <li>Excellent attention to detail and ability to follow established processes.</li> <li>A positive, resilient attitude and willingness to learn and develop.</li> </ul> <p>Benefits</p> <ul> <li>33 days annual leave <em>(including public holidays)</em></li> <li>Additional birthday leave</li> <li>Discretionary bonus scheme</li> <li>Up to 15% employer pension contribution</li> <li>Private medical insurance and eyecare support</li> <li>Hybrid working following training and probation</li> </ul> <p><strong>If you’re customer-focused and looking to build a rewarding career within a supportive and collaborative environment, please submit your CV in confidence for consideration.</strong></p>