About the Role
Description: Max bill rate 70/hr Hybrid 1 day onsite Required: SAP system experience is a strict must-have requirement. Preferred: Pharmaceutical/biotech experience. Title: [strong style="box-sizing: inherit; margin: 0px; padding: 0px;"]Senior Specialist, Channel Operations & Customer Service [strong style="box-sizing: inherit; margin: 0px; padding: 0px;"] We are seeking a highly detail-oriented and analytically strong professional whose work directly supports revenue generation for EMD Serono. In addition to executing and reviewing customer transactions with precision, the Senior Specialist plays a critical role in driving process excellence, operational stability, and cross-functional alignment across the order-to-cash lifecycle. This role serves as a subject matter expert within the channel, proactively identifying risks, analyzing financial and operational impacts, and implementing sustainable process improvements. The Senior Specialist partners closely with internal stakeholders and external customers (wholesalers, pharmacies, patients) to ensure service excellence while optimizing system capabilities and improving scalability. [strong style="box-sizing: inherit; margin: 0px; padding: 0px;"]Key Tasks & Responsibilities Execute and review complex customer transactions with a high degree of accuracy and revenue awareness. Serve as primary point of contact for channel customers, providing responsive and professional support. Act as a subject matter expert (SME) for order-to-cash processes, channel dynamics, and system functionality. Lead or support cross-functional projects focused on process improvement, system optimization, and operational efficiency. Analyze operational data and financial impacts to identify root causes of discrepancies, revenue leakage, or process breakdowns. Develop and implement corrective and preventive actions that drive long-term process stability. Proactively identify operational, financial, and compliance risks, recommend and implement mitigation strategies. Partner with Finance, Supply Chain, Trade, and IT to enhance reporting, improve workflows, and optimize SAP/system capabilities. Drive improved system utilization to enhance automation, accuracy, and scalability. Contribute to SOP development, documentation updates, and process standardization. Mentor and support junior specialists, providing guidance on complex transactions, issue resolution, and process understanding. Provide analysis & insights into downstream financial implications of channel activity. Influence internal and external stakeholders through clear communication and recommendations. [strong style="box-sizing: inherit; margin: 0px; padding: 0px;"]Minimum Qualifications Bachelor’s degree OR 3+ years of Biotech/Pharmaceutical experience in a commercial, supply chain, or customer service function. High School or GED and 3+ years of Biotech/Pharmaceutical experience in a commercial, supply chain, or customer service function [strong style="box-sizing: inherit; margin: 0px; padding: 0px;"]Preferred Qualifications Experience working in SAP Advanced understanding of order-to-cash, serialization, and distributionEnable Skills-Based HiringNoDescriptionPlease give a detailed description of the services you require.Aggregator_talentconnectYesAssignment TypeTender / Sourcing of candidatesAssignment Subtype(No Value)Skill Cluster & SAP Procurement CategoryBC - FI/CO - Tax;2650600 - ContractorOrder Reasonspike in business needsDoes this position have a potential exposure to human blood, or blood products?NoDoes this position require a post offer visual acuity exam?NoDoes this position require annual hearing tests (noise level exceeds OSHA guidelines)?NoDoes this position require operation of a forklift as part of their job responsibilities?NoDoes this position require the use of a laser (class 3B and 4 require visual exam)?NoDoes this position require the use of a respirator as defined by EHS?NoDoes this position require work with any virus/bacteria that has a vaccine available? Please list.naDoes this role have exposure to chemicals or substances requiring of Personal Protective Equipment?NoDoes this role require a standard physical exam based on job duties?NoDoes this role require heavy lifting over 20lbs?NoWill this employee be working as an animal handler?NoJob Seeker Video Interview Link(No Value) Sirius Staffing is seeking a Senior Commercial Operations Specialist (SAP) for a long-term contract opportunity supporting a leading global biopharmaceutical company. Location: Boston, MA (Hybrid – 1 day onsite per week) Duration: 12-Month Contract Sirius Staffing is partnering with a leading global biopharmaceutical organization to identify an experienced Senior Commercial Operations Specialist to support critical commercial operations and order-to-cash activities. This is an excellent opportunity to join a collaborative team where your expertise will directly support revenue-generating operations while driving process improvements across multiple business functions. This role is ideal for professionals with hands-on SAP experience who have worked within commercial operations, customer operations, order management, or supply chain environments. The successful candidate will partner closely with Finance, Supply Chain, Trade, IT, and Customer Operations teams to ensure accurate order execution, exceptional customer support, and continuous process improvement. What You'll Do Execute and review complex customer transactions with a high degree of accuracy and revenue awareness. Manage and support end-to-end Order-to-Cash (OTC) processes. Utilize SAP daily to process customer orders, research issues, and support business operations. Serve as the primary point of contact for customers and distribution channel partners. Analyze operational and financial data to identify discrepancies, revenue risks, and process improvement opportunities. Collaborate with Finance, Supply Chain, Trade, and IT to improve workflows, reporting, and system utilization. Lead or support cross-functional initiatives focused on operational excellence and continuous improvement. Develop and maintain standard operating procedures (SOPs) and process documentation. Mentor team members by providing guidance on complex transactions and issue resolution. Drive operational efficiencies through process standardization, automation, and improved system utilization. Qualifications Required Hands-on SAP experience supporting commercial operations or customer order management. Experience with Order-to-Cash (OTC), order management, customer operations, commercial operations, or supply chain processes. Strong analytical, organizational, and problem-solving skills. Excellent communication skills with the ability to collaborate across multiple business functions. Bachelor's degree or equivalent professional experience. Preferred Pharmaceutical or biotechnology industry experience. Experience supporting wholesalers, specialty pharmacies, or pharmaceutical distribution channels. Knowledge of serialization and pharmaceutical distribution processes. Experience leading process improvement or continuous improvement initiatives. Why You'll Want This Opportunity Support a globally recognized biopharmaceutical organization making a meaningful impact on patients' lives. Work alongside experienced professionals across Finance, Supply Chain, Trade, IT, and Commercial Operations. Contribute to high-visibility initiatives that improve business performance and operational efficiency. Long-term, 12-month contract with the opportunity to build valuable experience within a world-class pharmaceutical organization. Hybrid schedule with only one onsite day per week. If you're an experienced SAP professional with a background in commercial operations, order management, customer operations, or supply chain, we'd love to speak with you about this opportunity. Sirius Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.