Systems Engineer L4

Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands (American Home Shield, HSA, Landmark and OneGuard) and an expanding portfolio of home services. Frontdoor serves more than two million customers across the U.S. through a network of 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit frontdoorhome.com.

Responsibilities

Summary :

The Systems Engineer L4 is responsible for the stability, scalability, and performance of our enterprise infrastructure in a predominantly Windows environment. This role requires deep technical expertise across systems, virtualization, identity management, endpoint deployment, and enterprise applications - along with the ability to troubleshoot complex problems and mentor peers.

You will support and enhance critical services—including a hybrid AD/Azure/AWS environment, Okta, VMware, Intune, JAMF, F5 Big IP, Pure Storage, and Veeam while ensuring smooth operations of Atlassian, Zabbix, and PagerDuty platforms through sprint-based project work and on-call support.

Responsibilities:

• Deploy, maintain, and optimize scalable, resilient systems across on-premises and cloud environments.

• Administer core infrastructure services, including Windows Server (Active Directory, DNS, DHCP), identity platforms (e.g., Okta), and collaboration tools (e.g., Jira, Confluence).

• Manage virtualization, VDI, storage, backup, and disaster recovery solutions to ensure performance, availability, and data integrity.

• Configure and support network and application delivery components (e.g., load balancers, SSL certificates) to maintain secure, highly available systems.

• Monitor system performance, troubleshoot complex issues, and serve as an escalation point for incident resolution.

• Implement security best practices and ensure compliance with Information Security policies and standards.

• Collaborate with stakeholders to deliver infrastructure improvements, automation initiatives, and increased system efficiency and reliability.

• Enhance monitoring, alerting, and observability to enable proactive issue detection.

• Participate in on-call rotations supporting critical systems outside business hours.

• Mentor team members and maintain clear documentation of systems, configurations, and procedures.

• Stay current on emerging technologies and communicate effectively with leadership during major incidents.

• May assume other duties as assigned.

Qualifications

Required Skills:

• 3+ years of hands-on experience supporting enterprise-scale Windows environments.

• Strong proficiency with Active Directory, Okta, VMware, and Veeam administration.

• Experience deploying and managing endpoints with Microsoft Intune and JAMF.

• Proven experience managing or troubleshooting VDI infrastructure.

• Working knowledge of F5 load balancer configuration and management.

• Familiarity with Pure Storage systems (array operations, snapshots, replication).

• Experience with Atlassian, Zabbix, and PagerDuty or equivalent platforms.

• Solid understanding of networking concepts (TCP/IP, VLANs, DNS, routing).

• Excellent analytical, problem-solving, and communication skills.

Preferred Skills:

• Scripting or automation experience (PowerShell, Python, or Ansible).

• Exposure to cloud platforms (Azure, AWS, or GCP).

• Experience with infrastructure change management, ITSM, or Agile environments.

• Relevant certifications (VMware, Microsoft, Okta, Veeam, F5, or Storage).

Other/State Specific

This role pays between $123,000/Yr to $130,000/Yr , and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

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Job Locations US

ID 2026-4035

Category Information Technology

Type Full Time

Company AHS American Home Shield Corp