We are looking for a confident and organised Housing Allocations Officer to join a busy housing team on a temporary basis.
This role is ideal for someone with strong administration and customer service experience who is comfortable working with processes, data, and customer-facing enquiries.
You will support the allocation and letting of housing properties, helping ensure homes are allocated fairly, efficiently, and in line with policy and procedures.
The role offers a hybrid working arrangement, providing flexibility between home and office-based working while remaining part of a supportive and structured team.
KEY RESPONSIBILITIES
- Support the allocation of housing properties to applicants on the housing register
- Review applicant information and assist in processing housing offers
- Ensure properties are accurately advertised with correct eligibility criteria
- Process tenancy start and end-of-tenancy administration
- Respond to customer enquiries relating to housing applications and allocations
- Work closely with internal teams including Voids, Repairs, and Housing Options
- Liaise with partner housing providers regarding nominations
- Assist with mutual exchange requests and eligibility checks
- Communicate with external agencies where required
- Maintain accurate records across housing systems and databases
- Support reporting and performance data requirements
- Help ensure empty properties are allocated and let in a timely manner
ABOUT YOU
We are looking for someone who can confidently step into a busy administrative environment and manage structured processes.
You will have:
- Proven administration experience in a busy environment
- Strong customer service experience, ideally dealing with queries or casework
- Excellent communication skills, both written and verbal
- Ability to follow procedures and apply policy consistently
- Strong attention to detail and accurate data entry skills
- Ability to manage workload and prioritise effectively
- A calm, professional approach when dealing with customers
- Confidence using IT systems, databases, and Microsoft Office
DESIRABLE EXPERIENCE
- Experience within housing, lettings, or local authority environments
- Experience handling sensitive or complex customer queries
- Knowledge of housing systems or CRM/databases
WHAT'S ON OFFER
- Hybrid working model (home and office split)
- Full support from an experienced housing team
- Immediate start on a temporary assignment
- Opportunity to gain experience in the housing sector
- Varied workload with meaningful customer impact
WHY THIS ROLE?
This is a great opportunity for someone with strong admin and customer service skills to step into a structured housing environment and develop valuable public sector experience.
You'll be joining a supportive team where your work directly helps people access housing in the local area.
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