IT Support Technician

<p><b>IT Support Technician</b></p> <p><b>Working Hours:</b> 9:00am &#8211; 5:30pm; Monday &#8211; Friday</p> <p><b>Location:</b> Based at our client&rsquo;s office in Shenley (Occasional visits to clients within Hertfordshire, London and Essex); Work from home up to 2 days per week (after probation period)</p> <p><b>Salary and Benefits:</b> Annual Salary &pound;28,000 &#8211; &pound;35,000; 20 days holiday plus public holidays; Pension; Health Insurance; Gym Membership options</p> <p><b>The Company</b></p> <p>Our client, Speak Digital, is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, they have become a trusted partner for small and medium businesses focused in London, Hertfordshire and Essex.</p> <p>They are a small technical team where everyone contributes across support, projects and client work. You&#039;ll have the opportunity to make a real impact and be valued for your contributions every step of the way. Their Engineers work closely with clients to deliver practical solutions and responsive support.</p> <p><b>The Role</b></p> <p>Our client is looking for an IT Support Technician to join their small technical team, taking ownership of support requests and helping deliver projects for their clients.</p> <p>You will work directly with users and take responsibility for troubleshooting problems, supporting Microsoft 365 environments, and ensuring client systems continue running smoothly.</p> <p>Alongside support work, you will also have opportunities to work on projects such as:</p> <ul> <li>Microsoft Intune deployments.</li> <li>Security improvements including MFA and Conditional Access.</li> <li>Device lifecycle management and onboarding/offboarding processes.</li> <li>Office and SME network upgrades.</li> </ul> <p>As part of a small team, you will gain exposure to a wide range of technologies and have opportunities to develop your skills in Microsoft 365, cloud platforms and endpoint management.</p> <p>The role will occasionally involve visiting client sites across the region, so you must be comfortable interacting with users and representing the company professionally.</p> <p><b>Key Responsibilities:</b></p> <ul> <li>Taking ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where needed.</li> <li>Communicating directly with clients and keeping them informed of progress.</li> <li>Troubleshooting Windows, Microsoft 365 and common business applications.</li> <li>Supporting Microsoft 365 environments including user administration and device management.</li> <li>Basic networking troubleshooting (Wi-Fi issues, DHCP, DNS, connectivity).</li> <li>Supporting onboarding and offboarding processes for client staff.</li> <li>Assisting Senior Engineers with project delivery and system improvements.</li> <li>Occasional out-of-hours project work or emergency call outs, with time off in lieu.</li> <li>Helping test and implement new technologies or services where appropriate.</li> <li>Contributing to internal documentation and knowledge sharing.</li> </ul> <p><b>Required Skills and Experience:</b></p> <ul> <li>Experience in an IT support role (MSP experience beneficial but not required).</li> <li>Good working knowledge of Windows 10 / 11 and common business applications.</li> <li>Experience administering Microsoft 365 users and services.</li> <li>Understanding of basic networking concepts (DHCP, DNS, Wi-Fi troubleshooting).</li> <li>Strong troubleshooting and problem-solving ability.</li> <li>Ability to manage multiple tasks and prioritise support tickets.</li> <li>Clear communication skills and confidence speaking with non-technical users.</li> <li>A methodical and professional approach to resolving issues.</li> </ul> <p><b>Additionally:&nbsp;</b></p> <ul> <li>Own vehicle with valid UK driving license.</li> <li>Commutable distance from our client&rsquo;s offices in Shenley.</li> </ul> <p><b>Personal Attributes:</b></p> <ul> <li>Patient, calm and professional under pressure.</li> <li>Honest, reliable and hardworking.</li> <li>Team-oriented with a willingness to support others.</li> <li>Keen to learn and open to feedback.</li> <li>Strong organisation and time management skills.</li> <li>Adaptable and proactive.</li> </ul>