About the Role
Job Title: Business Analyst - Delivery Position Description: Protingent Staffing has an exciting contract Business Analyst – Delivery with our client located in Santa Clara, CA. Job Responsibilities: Support the Delivery Workstream Lead throughout the SAP ERP implementation lifecycle. Document and maintain current-state and to-be business processes across: Fulfillment Operations Global Logistics Trade Compliance Returns and Reverse Logistics Gather, document, and validate business requirements from Business Process Owners (BPOs), Subject Matter Experts (SMEs), and key stakeholders. Support requirements workshops, process reviews, and solution validation sessions. Partner with SAP functional teams and business stakeholders to ensure requirements are accurately reflected in solution designs. Review proposed solutions and identify gaps, risks, or process impacts. Develop and maintain process flows, business scenarios, and testing artifacts. Coordinate and support User Acceptance Testing (UAT) activities, including: Test planning Test script development Test execution support Defect tracking and resolution using XRay in Jira Test status reporting Ensure all approved solution designs are thoroughly tested and validated prior to deployment. Maintain a strong understanding of Order-to-Fulfill processes, logistics operations, trade compliance requirements, and reverse logistics workflows. Perform data validation activities to ensure accuracy and completeness of migrated and converted data. Support master data validation and reconciliation efforts related to fulfillment, logistics, transportation, trade compliance, and returns processes. Track and manage action items, issues, risks, and dependencies within the Delivery workstream. Support business readiness activities, including process documentation, training support, and go-live preparation. Assist BPOs and SMEs as they adopt new processes and system capabilities introduced through the SAP implementation. Support deployment, hyper care, and post-go-live stabilization activities. Job Qualifications: Bachelor's degree in Engineering, Supply Chain, Business, Logistics, Operations, or a related field. 3+ years of experience as a Business Analyst, Supply Chain Analyst, Functional Analyst, or similar role supporting supply chain execution processes or in IT. Business Process Documentation — As-is/to-be process mapping across fulfillment, logistics, trade compliance, and returns Requirements Gathering & Validation — Facilitating workshops and capturing needs from BPOs, SMEs, and stakeholders UAT Coordination — Test planning, script development, execution support, and defect tracking Jira / XRay — for defect tracking and test management SAP S/4HANA Knowledge — Familiarity with relevant modules in a fulfillment/logistics context Order-to-Fulfill (OTF) Process Expertise — Deep understanding of end-to-end supply chain execution Data Validation & Migration Support — Validating accuracy of migrated/converted data and master data reconciliation Gap Analysis & Risk Identification — Reviewing solutions and flagging process impacts or design gaps Stakeholder Facilitation & Communication — Working across IT, business teams, and external implementation partners Business Readiness & Go-Live Support — Hypercare, stabilization, training support, and deployment preparation. Job Details: Job Type: Contract Pay Range: $90-$96 an hour. Location: Santa Clara, CA (Onsite). Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan. About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.