About the Role
<p></p><p><b>Job Description</b></p><p>Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a <i>different kind of company</i> with a culture built on trust, empowerment, and community impact.</p><p>Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve.</p><p>If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.</p><h2></h2><h2><b>About the Customer Service Representative Role</b></h2><p>As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.</p><h3></h3><h3><b>Key Responsibilities</b></h3><ul><li><p>Handle a high volume of incoming customer calls with professionalism and accuracy.</p></li><li><p>Process customer requests including new service setup, service changes, and service discontinuations.</p></li><li><p>Accept customer payments and assist with billing questions or account updates.</p></li><li><p>Collaborate with internal teams and customers to determine service needs and resolve issues.</p></li><li><p>Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.</p></li><li><p>Manage escalated customer calls.</p></li></ul><h2></h2><h2><b>What We’re Looking For</b></h2><ul><li><p>2+ years of high‑volume customer service experience</p></li><li><p>Proficiency with Microsoft Word, Excel, and Outlook</p></li><li><p>Strong verbal and written communication skills</p></li><li><p>A proactive mindset and dedication to customer satisfaction</p></li><li><p>Ability to problem‑solve and work in a fast‑paced environment</p></li><li><p>Bilingual in Spanish and English is a plus</p></li></ul><h2></h2><h2><b>What You’ll Get From Us</b></h2><ul><li><p>Competitive Pay: $23.00 per hour</p></li><li><p>401(k) with company match — invest in your future</p></li><li><p>Comprehensive healthcare benefits including Medical, Dental, and Vision</p></li><li><p>Employee Perks & Programs:</p><ul><li><p>Mental Health Employee Assistance Program</p></li><li><p>Emergency Travel Assistance</p></li><li><p>Prepaid Legal Plan</p></li><li><p>Employee Stock Purchase Plan</p></li><li><p>Scholarship opportunities for children</p></li><li><p>Employee Relief Fund for financial emergencies</p></li></ul></li><li><p>Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term Disability</p></li></ul><p></p><p></p><p>Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.</p>