Customer Success Manager

SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.

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We specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. Our team brings deep technical expertise and genuine passion, delivering real results for our clients worldwide.

 

At SPOC, we’re building more than just a company – we’re creating a community grounded in our values: initiative, curiosity, autonomy, and respect. We value bold ideas, celebrate wins big and small, and support each other. Every voice matters, and each team member helps shape who we are today.

We are looking for a person who will be the business partner for our clients. Your role will involve developing long-term relationships, ensuring a high level of collaboration quality, and identifying new business growth opportunities. 

We are looking for someone who can understand clients’ needs and effectively translate them into solutions that support the growth of their business. 

🔸Build and maintain long-term relationships with existing clients, ensuring a high level of customer satisfaction; 

🔸Coordinate collaboration between clients and internal teams to ensure the smooth delivery of projects and services; 

🔸Understand clients' business needs and recommend solutions and services that address their challenges; 

🔸Support the growth of existing accounts by identifying upselling and cross-selling opportunities; 

🔸Lead client meetings, prepare commercial proposals, and support contract renewal processes; 

🔸Monitor ongoing cooperation, report on key activities, and ensure a positive customer experience throughout the entire customer journey. 

🔸At least 2 years of experience as an Account Manager, Customer Success Manager, or in a similar B2B sales and client relationship role; 

🔸Experience in selling IT professional services, software implementation, or body leasing; 

🔸Strong relationship-building and client communication skills; 

🔸Excellent organizational skills, a proactive mindset, and the ability to collaborate effectively with cross-functional teams; 

🔸Fluent Polish and English (C1 or higher) – both spoken and written; 

🔸Willingness to travel occasionally for business. 

 

Nice to Have 

🔸Familiarity with enterprise platforms such as ServiceNow or similar solutions; 

🔸Basic technical knowledge enabling comfortable conversations about software development services and IT implementations; 

🔸Experience in managing contract renewal processes and developing relationships with existing clients (renewals and account growth). 

📃 Full flexibility in employment form (B2B or employment contract); 

💻 Hybrid work model (remote + occasional onsite collaboration); 

🌍 Be part of a growing team focused on new markets and customers; 

📈 High visibility role with direct impact on business growth; 

⚕️ Private medical care, sports package, team-building events, and more; 

🌱 An agile, non-corporate work environment focused on growth and innovation. 

Our perks Benefit card

Bet on sports activities with the Multisport Plus card. Our internal sports initiatives will help to motivate you.

Flexible hours

You can adjust your working hours to your job duties. All you need to do is get along with your team.

Private medical care

Health is the crucial thing and it is important that you never run out of it. And if necessary, we offer access to private medical care.

English lessons

So you're never at a loss for words, neither on vacation nor at work, take advantage of individual or group lessons with an english language instructor.

Trainings

We don't expect everyone to know everything, which is why we offer a wide range of training courses, so that skill development feels natural for everyone.

Work as you like

Most of us work in a home office mode, but if you prefer to work in one of our offices, they are located in the city centers.

Career paths

We have a planned career path for everyone, but at the same time we respect the plan you see for yourself.

Integration trips

What after work? We can have fun, but the rule is that what happened at the party stays at the party.

Kudos

We appreciate the smallest initiatives (which make our work better thanks to them).

 

Questions? Reach Out

  Maria Krawczyk

Recruitment Specialist at SPOC

maria.krawczyk@spoc.eu