Technical Alignment Engineer

Join an award-winning MSP as a hands-on, client-facing Technical Alignment Engineer. You'll carry out quarterly audits, onboard new sites to standard, and deliver remedial improvements to strengthen security, resilience, and best-practice alignment, working closely with a Virtual IT Director. The role is office + client site-based, with occasional WFH (manager discretion). Driving licence required and regular travel across the South West. Key responsibilities Build trusted relationships with stakeholders on-site and from the office Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site) Deliver remedial fixes and manage follow-up actions after audits Onboard new sites and align them to agreed MSP standards Keep documentation accurate and current (networks, systems, applications, infrastructure) Provide a great support experience for users at all levels of IT confidence Support Cyber Essentials assessments and renewals/recertifications Skills & experience Essential Full UK driving licence 3+ years' IT experience (MSP experience highly desirable) Broad knowledge of desktop support, network infrastructure, and Microsoft 365 Desirable (training available) Windows Server & Desktop Microsoft 365 and Azure administration Troubleshooting: Windows, macOS, iOS, Android Cyber Essentials framework experience