Senior Financial Service Representative III

Working at Arkansas Federal Credit Union

 

 

The role…

As a Senior Financial Service Representative III, you serve as an advocate and financial expert dedicated to helping members achieve their financial goals as well as coaching and training the staff of the branch. Your primary goal is to better understand members financial needs by using a proven methodology that allows you to engage in meaningful conversation. Additionally, you will be responsible for providing training and coaching to the branch staff to ensure a high quality of member service is provided. 

• Build positive relationships and earn member trust to retain long-term connections
• Responsible for understanding Arkansas Federal products and services in order to enhance the member experience, deepen relationships and attract new members to Arkansas Federal
• Use a proven model to identify members needs in order to make financial recommendations
• Member account maintenance
• Guide and assist members and business partners through loan applications and other member requests
• Provide supervision, coaching, and training to the branch personnel by conducting meetings to provide direction and review progress
• Assist in the hiring of branch personnel
• Handle difficult situations that may arise outside of the scope of other branch personnel

To succeed, you are...

• Friendly, conversational and trustworthy
• Technologically proficient
• Passionate and sincerely concerned for others
• Knowledgeable of financial industry models and products with a minimum of 4 years' related customer service experience
• Educated with at least a high school diploma or equivalent

Arkansas Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.