Report a Repair

You can report a repair online, by phone, or through the My Housing Executive portal.

How to report a repair

You can request and track a repair on the My Housing Executive portal.

My Housing Executive allows you to access information about your tenancy and contact us securely 24 hours a day.

Phone us: 03448 920 901 (including emergencies outside office hours).

How you can help us to complete your repairs quickly

• Give as detailed information about the repair
• Tell us if it has led to other damage in your home
• Let us know when you are at home so a contractor can get in
• Leave a telephone number so we can contact you
• Let us know if your access details change

Do you have a problem with your gas heating?

If you smell gas - contact the 24-hour gas emergency service on 0800 002 001.

If your Gas card is not working - contact your chosen supplier either SSE Airtricity or Firmus Energy. Contact details are given below.

SSE Airtricity

Phone: 0345 900 5253
Web: www.airtricitygasni.com

Firmus Energy

Phone: 0800 032 4567
Web: www.firmusenergy.co.uk